"You promised the part would ship on the next business day. It didn't. I got a tracking number within minutes of placing my order on Saturday morning and had the part in Monday's mail. Next day service and I didn't request it. I wish our company's service was half this good. Thanks."
- Jim Jagers, Lewisville, Texas 75067-5550
"I've been very pleased with the customer service from PlumbingSupply.com. It's almost been like a "small town shop" experience, except with better selection, a convenient shopping experience and all the information required to make the right product selections. I'm not an expert in plumbing, so the pictures and information provided helped me to find what I needed quickly and easily."
- Jeff Whiteside, Missoula, Montana 59804-9744
"Loved it- your selection is fantastic... I hope to not need to spend more money on plumbing supplies but... if needed you and your sales staff are the best- you are great to do business with!"
- Barbara Sears, East Dennis, Massachusetts 02641-0264
"I would like to give credit where credit is due. I am 65 years old and can't recall ever receiving better service that which I received from you. Your website is thorough and items are easy to locate. My item was shipped immediately and although shipped from CA, I received it here in MD in one and a half days. The part for my faucet was an exact replacement, fit perfectly and cost was very reasonable. It's rare nowadays to find one such as yourself who understands that quality service is of the most importance for business survival. Your site has been saved in 'My Favorites'."
- Daniel Nelson, Salisbury, Maryland 21804-1902
"I have lived in Alaska for 20+ years and we just get screwed on freight by too many companies in the Lower 48. It's nice to do business with an honest one for a change. I buy often from the Internet, both for work and personal use, and not many companies come close to the service that I received for this order. Your company does a fantastic job in value, prompt shipping at reasonable rates (BIG +) and your customer service is great. PlumbingSupply.com® will be my first click when I need something again."
- Steven Johnson, Anchorage, Alaska 99518-1642
"I have never dealt with companies such as yours. You are the most customer-oriented company that I have had the pleasure to deal with. It's so nice to be treated the way you guys have treated me. I really appreciate it."
- Joe Giles, Newark, Ohio 43050-9363
"I've been buying on line for 6 years and you are a 10. You are unbelievable."
- Claude Hayn, Frederick, Maryland, 21703-5809
"Wow! What amazing service. Thanks for the extraordinary job and merchandise. I'm totally impressed."
- Tom Conway, Seattle, Washington 98103-5916
"Your site proved to be the best Internet shopping experience I've had."
- John Williams, Lawrence, Kansas 66049-3004
"I just want to tell you how impressed I have been with your customer service. I recently ordered the wrong part and returned it for a credit as well as placed a re-order. Throughout the whole process, your people were awesome! They were always cheerful, polite, courteous and professional. I had lost the original order paperwork and all I had to do was call and I was immediately sent a duplicate. At every step of the process, someone - an actual live person - called me to keep me apprised of what was going on. It was amazing! I haven't had that kind of customer service in so long I can't remember. What is going on there? I don't know what you're doing, but whatever it is, please keep it up. Doing business with PlumbingSupply.com has certainly been a pleasure. I can only hope this catches on with other companies."
- David Flanders, Hurst, Texas 76053-5203
"I found your product description and FAQ page very helpful and informative. More of this, please."
- Rick Buerkle, Syracuse, New York 13219-3031
"Good product photos, easy to find product desired and great prices... Thanks."
- Frank Faivre, Leeds, Massachusetts 01053-9100
"Very easy to shop on your site. All the information was at my finger tips allowing me an effortless experience... It was a pure pleasure to work with a professional company such as yours and I am almost obligated to get the word out to the consumer world, so they too may experience professionalism at it's best."
- Charles Atwell, Santa Fe, New Mexico 87505-4657
"First time using your site and it's available parts list is incredible. There is no question that you all made our process with you wonderful."
- Jeffrey Kezerian, Simsbury, Connecticut 06070-2485
"Besides you having the nicest associates calling about my order, and by the way, the order came in exactly as she said and the back ordered items as well... besides her being so nice and professional, the order arrived packaged extremely well, everything was packaged to size and shape, you couldn't ask for better. Your website is awesome, it is so easy to find what you want and order it... I'm totally impressed with the whole ordeal. From website ordering to follow up call from someone who just totally amazed me, to the order arriving on time and so neatly packed. This is my first order with you and it certainly won't be the last. Wish now I was a plumber by trade, this site would be a dream come true. I just do some plumbing on the side here and there, but I'm so glad I went to your site. I surely do thank you and all your staff... I do a lot or ordering on line and no doubt that you have one of, if not, the easiest sites to order from..."
- Kenneth Brock, Warm Springs, Georgia
"Order arrived by UPS today. Wow. Once again, PlumbingSupply.com gets the job done in great from. Thanks! Everything is spot on and just what I needed. I've been buying from you for a long time now, and I will continue to do so. When I have a plumbing project, I hit your website first thing, and for one simple reason: If you don't have what I need, I know it can't be found! Living "off grid" in remote area as do, it's a long drive to the nearest "hardware store" (which is a misnomer given that it's an Ace Hardware...). Once I found your website, and placed my first order, I quit bothering with a trip to town, I can always find what I need quickly on your site, and your service is always superb. Not only that, since you are willing to listen, and use UPS to deliver my parts, they come right to my door, and that saves a lot of trouble too... I will always be your customer, and will refer everyone I know to your site/company. I hope your business continues to flourish. You've earned success in my book."
- Curtis Hults, Twain Harte, California 95383
"I wanted to thank you for the incredible service. I was in disbelief when I came home to find my order had arrived, the day after you had acknowledged its receipt. If I have further plumbing supply needs, I will certainly go to your web site first."
- Judith Mac Neil, San Francisco, California 94112
"I am thoroughly impressed with your operation. Your site was easy to use and informative. Your ordering process was simple and secure. The order was easy to track and follow-up e-mails were excellent. The product arrived as promised and in excellent condition.... I will eagerly check your site for all of my plumbing needs from now on! It is not often that I am so impressed that I take the time to send praise. You earned it.....You guys run a great operation and I think other customers should know about it.....Keep up the good work."
- Kurt Welday Jr., Hartsville, South Carolina 29550-5420
"I am an old man and appreciate that your website is so user friendly. One of several plusses. Many websites are not all that easy for us old goats. We have an older customer built home and the builder chose Eljer toilets... the Eljer design components are quite specific and hardware store flappers and shut off valves won't work so we had a small problem. The dealer, when I called, asked what model Eljer I had. I said I didn't know. He told me where to look for a serial number and it wasn't there. He couldn't help me. I went online and found your website. Went to Eljer toilets and there was were clear illustrations of all the models, including ours (even though they are over twenty years old). The parts illustrations made it obvious that I had found our model... The flappers were about a third the price the local Eljer dealer has charged so I ordered spares for the future. Anxious to get the guest bath back in working order, I asked for the higher priced, quicker delivery, but you advised you could do better using normal delivery, save us money and get the parts here just as fast. My, what a great company! The parts arrived two days after the order and we put the toilet back in order post haste. One of the flappers didn't look exactly right to me and it was replaced without question. What a great online shopping experience and what a great operation you are running."
- Robert Zeman, Alamo, California 94507-1254
"You did a great job on the page that we looked at for our part. You had a picture of all the parts and where they went and that made it so easy for us to get the right part. (This was) after a company had sent 2 of the wrong parts with very high shipping charges. Thank you again for your help... You are now added to my favorites."
- Glenda Hunning, Salisbury, North Carolina 28147-8548
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Your sales team has already assisted me in ordering the correct item...Great sales staff!!!! It has been a FANTASTIC pleasure to find a company that understands and promotes customer service, an item which is sooooo lacking in a lot of businesses now a days."
- Lester Callif, Centennial, Colorado 80122-1939
"I just want to say thanks. Your site made it real easy for me to find the side outlet elbow I needed. I searched every plumbing supply I could find locally and they all told me "they don't make that fitting". Your site was clear and takes a lot of guess work out! I know I didn't give you the biggest order but I will definitely visit your site again."
- Jospeh Soviero, Centereach, New York 11720-3015
"To who all that may have been involved in my order, I applaud your efficiency in getting my order sent to me. Your personnel appear to be excellent in assisting your customers. I would have to think you all must have special training for assisting customers, or, (you) are just very beautiful and helpful people. Thank you all so very much."
- Edwin Lewis, North Las Vegas, Nevada 89031-0398
"I would like to compliment you on the courteous and prompt manner in which you handled my order. I was searching for some obsolete parts that I was unable to find anywhere until I contacted your business. No problem, they were in stock, the right colors and sizes and I received my order within 3 days! I will definitely recommend you to my friends."
- James Miller, Sand Springs, Oklahoma 74063-2053
"Having gone to Home Depot, Lowes, local plumbing supply outlet, etc, without success, I finally searched the internet and found your company. Thank you, thank you!!! Although it took two attempts at coming up with the right product (my fault, not yours!) as indicated in my response to the survey, I was extremely pleased with your follow up emails and the end results. I will certainly recommend you guys to my friends and colleagues. Thanks again and continued success..."
- David Brading, Sarasota, Florida 34238-3320
"You guys say that you have good customer service? Well I say amen to that amigos! You guys definitely deserve an A+....This kind of service is rare and much needed in today's selfish and prideful business world. It's awesome to do business with like-minded business people!"
- Daniel Lockett (Shinning Pools and Glimmering Misters), Lake Havasu, Arizona 86403-5965
"This is my first order with you and I like and appreciate that you had pictures of the specific part that I needed. This Delta part is different and the pictures showed what I was looking for. There were other locations that might have saved me a few dollars, but since your company provided the information that I wanted, I will put my parts orders in with you. BTW... I received the product and it WAS exactly what I was looking for!"
- Thomas Okamura, Kailua, Hawaii 96734-2589
"It's refreshing to know there is a company, like yours, that operates in the old-fashioned way of providing good service to its customers! I am so very pleased with your service and have book marked your website for future use. I will recommend your business to others and will contact you again when I need plumbing merchandise."
- Judy Green, Burleson, Texas 76028-5614
"Thanks so much for the notifications. The customer comments on your site were quite positive and your team lives up to the high marks... I wasted a lot of time looking for replacement parts your company made easy to find on your website. Well done, thanks again!!"
- Thomas Byrns, Herrick, Illinois 62431-9617
"All I can say is WOW! I can't believe how fast my order arrived, and was perfect. Lots of confirmation emails for each step. I think I ordered on a Monday or Tuesday and UPS dropped off on Friday! Too bad you get better service on the net than going to the store in town! I will use you for all my needs form now on. It's been a real pleasure!"
- Chad Chappell, Roswell, New Mexico 88201-0515
"I just wanted to say that this is the best online plumbing store! It is my first and only Internet store I will buy plumbing products from.....Keep up the excellent work! I will definitely be back. Best wishes."
- Brian Silva, Ripon, California 95366-2623
"Kudos to PlumbingSupply for stocking replacement parts for the many old, but elegant Eljer Medallion toilets. Companies like yours are serving the needs of consumers that will never be serviced at the big box hardware stores... In this day and age, it's hard to find excellent service like PlumbingSupply gives to their customers."
- Thomas Barnard, Albuquerque, New Mexico 87112-6538
"Earlier than expected....way!!! Yipee! :-) Thanks so much for everything.
You have been very helpful and have kept me very informed.....I didn't receive "good" service, it was great, for reals."
- Malisa Winebrenner, Centralia, Washington 98531-4722
"Thank you so much for your help! I was totally overwhelmed, but you told me just what I needed to know!... I don't think anyone has ever been nicer or more helpful (especially on a small order!) than your folks were!"
- Susan Scheide, Canton, Massachusetts 02021
"I was looking online for 2 days trying to find a site that had everything I needed in one spot for a reasonable price. You guys (and gals, if applicable) rock... I went to Home Depot and Lowes' websites, countless others, and I know they have stuff that I needed but I was wasting time not finding it. Found your site- easy interface, easy access- now I have the parts I need and it didn't take me much time to do it. So, thank YOU."
- Ian Foster, Nome, Alaska 99762-1065
"You have a very good selection, some of which I have had a hard time finding. You have a site that is user friendly and I see you have sent email comfirmation already, great job! I feel your entire process worked very efficiently from the ease of using your website to select items, placing the order, prompt confirmation by email and the impressive packaging and speed in shipping. I will definitely place other orders when I have a need for plumbing items. It would be great if other companies were as efficient to work with!"
- Bob Crane, Sanford, Maine 04073-5820
"It was nice to get someone on the line who took the time to hear us out."
- Ralph Mendoza, Morris Plains, New Jersey 07950-2207
"I am very happy and satisfied with my purchase. Thank you."
- Jerry Pavlick, Downers Grove, Illinois 60515-1547
"Thanks for getting the stuff to us so quickly, not used to that kind of turnaround."
- Robert Schaefer, Fort Jones, California 96032-9719
"I received my order in a very timely manner... I believe your character is at least as good as your gesture and look forward to doing business in the future."
- Dewey Heaton, Broken Arrow, Oklahoma 74014-2721
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Thank you for the fast response and shipping. You have solved my problem again thanks and it's been nice dealing with you and will again."
- Ed Watson, Rockport, Washington 98283-0036
"Your website was extremely easy to navigate and I was able to find the exact item I needed. Your shopping cart was also very easy to use, and I appreciate the updates by email during the shipping process. This was one of the best online shopping experiences I have had."
- Rebecca Pinkoski, Kingston, Pennsylvania 18704-2704
"... You're wonderful. You've saved me ~$300 so far plus you have stock on some seriously oddball parts that I couldn't have easily found locally. Plus, I don't have to take time to go to the store to get all of this stuff... Your usual excellent service...go ahead and quote me. You've got a very cool, unique business - time to enlighten the masses."
- M. Parker, Los Gatos, California
"I would like to complement you and your employees on the great service that you provide. I live in a very rural area of Arizona and we are in the process of developing an RV Park. My local supplier deals with what I am told is a nation wide plumbing supply company. Every order that I have placed with that national company, takes two to three weeks to get for delivery and rarely is the order complete. However every time I place an order with your company my order arrives complete and in three to four days. So much for 'Bigger is Better.' Keep up the good work!!!!!"
- Paul DiCarlo, Bouse, Arizona 85325
"It is obvious from viewing the many testimonials on your website that the excellent service I received on my recent order was no fluke. It's standard operating procedure for your company. A company run like your deserves all the business it gets."
- Thomas Hoesman, North Royalton, Ohio 44133-6084
"In an age where customer service is often a long-forgotten courtesy, I found your people to be cordial, efficient, and highly professional. Thanks."
- Robert Abdo, Williamsburg, Virginia 23188-8808
"Thank you. My order arrived (faster than expected) and it was exactly what I needed. Rest assured that I will tell others of your great and speedy service. You will be the first place I turn to for my plumbing needs."
- Edward Cookenham, Memphis, Tennessee 38133-2706
"Unbelievable service, thank you. I have already told a lot of people about your customer service."
- Richard Blankenship, Portland, Oregon 97217-7554
"Your website made it easy to find the part we needed without knowing what it was called, which makes it hard to find with Google... follow-up was super fast and courteous and the part arrived very quickly."
- Jackie H, San Francisco, California
"I'll use this site as an example of how I want my site to function."
- G.M.M.
"Thank you for your prompt service. If I know of anyone else that may need your services, I will definitely recommend you to them."
- Sheryl R., Portage, Indiana
"Your team is a good example of a customer focused business. Keep up the good work!"
- Jim P., Rochester, New York
"Your attention to detail and customer satisfaction has been unmatched from my perspective."
- Mark D, Mount Airy, Maryland 21771-8065
"Very thorough and the easiest plumbing website to use. I liked that you had all the specifications I needed online - measurements, photos and color samples. Thank you. I have commented to friends and my plumber how impressed I was with your company's service."
- Sharon, Stillwater, New York 12170-1502
"Looking forward to doing business in the future."
- Aryeh, Coral Springs, Florida 33065-4977
"I am absolutely impressed with the speed and congeniality of your customer service. I will recommend you to friends and my contractors. Thanks so much."
- Stephanie, Aberdeen
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Your web site is very informative and we have shared it with people who we think will benefit from your products and service."
- Carter, Menlo Park, California
"Thanks for the great service and great prices.....Keep up the good work!"
- Otto, Olmsted Township, Ohio
