"I was genuinely delighted with the response and custom attention I received from the Plumbing Supply sales staff. I haven't received this level of high quality customer service for a long time - and I shop online a fair bit and work in a service based organization. You've made my day."
- Leslie Conery, Eugene, Oregon 97405
"I have already told a friend or two about you. As one manager I worked with once said about performance bonuses, 'You encourage the performance you seek.' I wish everybody was like your outfit."
- Bartel Morgan, Cypress, Texas 77429-4886
"Excellent Service! This was my first time using you guys and I'm impressed. The prices were good, the web site is neat and easy to use, the shipping was fast and the exact products I ordered arrived and were carefully wrapped and protected for shipment. You guys have a good business going there and I wish you the best of luck. I know I'll be back to use you again."
- Ronald Tucker, Palmdale, California 93551
"All I can say is "incredible". My plumber did not want any part of the job because he said the parts were horribly expensive and I would be better off buying a new toilet. The supply houses I called would only sell complete kits that were expensive and more involved than I could handle on my own. Kohler, which took 3 days to respond, wanted more that $100 for what you charged me $12 for. It took me about 15 minutes to do the job myself and it works perfectly. The shipping was also great... The package arrived 48 hours after I clicked send. Thanks so much."
- Howard Weinick, Woodmere, New York 11598-1104
"I am a first time shopper of PlumbingSupply and it will NOT be my last time. PlumbingSupply online was so easy to use and I cannot believe how fast my order was shipped and received. The web site was very easy to use and the checkout was perfect. Thanks for being such a great online company. By the way, PlumbingSupply prices were great too."
- David Farris, Indianapolis, Indiana 46205
"You guys are amazing! I will be recommending you to everyone I know! I want you all to write a book on how you do it. Everyone there is on board with this wonderful customer service. Heck the gentleman that called to say my 2nd day shipping costs were going to be $30.00 could just as well have said $300.00 and I would have said "sure!" that's how truly happy he was. Nothing forced or fake."
- Charlene Picard, Niagra Falls, New York 14304
"I am not a plumber by trade, but I am a licensed general contractor. I've found that for many projects, it's more cost effective to order plumbing parts from you than to make a special trip to a plumbing supply warehouse. You typically ship quickly, and I can be doing productive work rather than driving around searching for the right quantities if I can place orders from my computer with my drawings in front of me. You have a great selection of supplies and products, and I've always received excellent customer support from you. You can count on my continued business."
- Brian Martin, Los Gatos, California 95033
"You guys are fantastic! Great service! This is my first time I've used you but it won't be the last. My order was only $25, but I'll come back to you guys to buy plumbing supplies for all my needs in the future. I'll pass my experience along to anyone looking for supplies as well. It was a pleasure to see such outstanding service from on online company."
- Patrick Baxter, Overland Park, Kansas 66207
"Thank you so much for the prompt shipping of my requested items. You all are doing a great job and now have a customer for life."
- Reza Dehkordi, Snohomish, Washington 98296
"If purchasing from you is always this easy, I will skip the trip to Home Depot for things I don't need right away. You guys are awesome."
- Rodney Rick, Spokane Valley, Washington, 99212
"Thanks for a great job well done. I ordered parts on Friday. They were shipped from California the same day and arrived in Fairfax, VA on Monday morning. When I placed my order online I submitted a question regarding installation. I was surprised when I received a long-distance call from the company, within an hour of placing the order, offering advice on installation. Now this is customer service! I'm glad to see that someone still provides it. I will definitely use PlumbingSupply.com® in the future. Great Job. I am always glad to support a business that takes care of its customers!"
- David Burns, Fairfax, Virginia 22032
"After experiencing many Internet vendors, it was so delightful to deal with PlumbingSupply.com®. The professionalism of your staff was impressive. We will not hesitate to patronize your business in the future should the need arise....we have already begun telling our friends and associates about your outstanding customer service."
- Regina Lorenzen, Summerville, West Virginia 26651
"It has been a pleasure ordering from your company. Everything was great, the ordering process, receiving the material in a very timely fashion, and the product itself being exactly what we expected. Look forward to doing business with you and your company in the future."
- Ed Dobbs, Downers Grove, Illinois 60515
"Exceptionally easy to order. Your site is very thorough on product descriptions. We have a unique Eljer commode and you provided excellent information on replacement items for that. I like to compliment good companies when I encounter them...I have used your site twice so far and have your web site in my favorites list for any further plumbing needs. Easy to navigate, terrific selection choices and the delivery was very timely. Thanks again..."
- Mr. Kim Wilson, North Canton, Ohio 44720-3986
"...Your customer service is beyond expectations. A rare difference today! Somebody listens and gets you what you need not just a sale. THANK YOU."
- Anne Delbove, North Salem, New York 10560
"I just wanted to let you know how please I am about your service. I ordered this on Wednesday, February 2nd and received it on Saturday, February 5th...I am so impressed with this service...Got exactly what I ordered in a very timely manner. Keep up the good work."
- Ron Fluty, Roanoke, Virginia 24018-3112
"All of your follow-up has been great during this process and I thank you."
- Charles Marshall, Nashville, Tennessee 37215
"I thought I would wait a few days before responding to see if I actually like the product I ordered. I received it on Saturday and I love it. It is well made and looks very classy. And it does the job is it suppose to do. Thanks for the great product."
- Virginia Lehmann, Lena, Illinois 61948
"Many thanks for getting back to me so quickly...It's nice to know that some companies actually do respond to e-mail inquiries, you would be surprised to see how many don't. Thanks again."
- Brian Newbigging, Ellicott City, Maryland 21042
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I recently talked with your sales staff...You folks replied promptly and I received my order which was exactly what I needed. Everyone I dealt with was very courteous, and knowledgeable and willing to assist me. I wish all companies were as easy to do business with as you."
- Debbie Eason, Raleigh, North Carolina 27609
"The lid arrived yesterday and I am one happy lady! It fits perfectly."
- Alison Goveia, White Plains, New York 10605-1200
"I found the product I was looking for right away, other sites were not so easy...your price was lower as well. Your site is now in my favorites."
- Jason Wood, Erie, Pennsylvania 16509
"Thanks!! I appreciate your help and have enjoyed working with your company."
- Mary Shambo, Plattsburgh, New York 12901
"Great to find parts that are very difficult to locate locally."
- Arthur Gunderman, Kenmore, Washington 98028
"I looked at three sites and couldn't figure out how to even look at replacement hoses. I was thrilled to see one pop out at me when I clicked on your site."
- Robert Grotz, Palos Verdes Estates, California 90274
"I do appreciate your efforts in locating the correct parts and taking care of my needs, rather than simply giving my money back and having me start over. This tells me you are a quality company and these days that is hard to find. Thank you."
- David Algie, Tucson, Arizona 85742
"The several people that I was in contact through emails were VERY courteous and prompt to reply... I was impressed, thank you!"
- Michael Giannetti, Monroe, Georgia 30656-3385
"I ordered this part on Monday and it was shipped that same afternoon. It arrived on Wednesday and has been installed. Thank you for the exceptional service. It is greatly appreciated."
- Edward Oremen, La Mesa, California 91941
"I love your site. When I go to Home Depot type of places and I need a bunch of PVC fittings, they are usually out of a few that I need and they are challenging and time consuming to find in the store. Your website makes this so easy. When I don't need PVC immediately, your website is such a pleasure."
- Brain Roscher, Highland Park, New Jersey 08904-3706
"You guys are the only place that gives me no hassle when I order something that is shipped overseas to a military base in Afghanistan. You guys really do provide an excellence service. Thanks a million!"
- Matthew Wiggins, APO, AE, 09331
"Wow! This is great. Thank you for the money/time saving tip! I've just found our new plumbing supply company...Thanks again for providing such great customer service."
- Michael Smith, Los Altos, California 94024
"Thank you for the excellent customer service and fast shipping. I wish every company and business performed at the high standards that you do."
- John Kauchih, Rock Springs, Wyoming 82901
"How refreshing! I am always thrilled to receive good customer service and because it happens so infrequently, I am always sure to let those who provide it some recognition...I am very impressed with your customer service and will be sure to keep you in mind as I move through my projects...I will also be sure to tell my friends of you prompt and exceptional service! Thank you for a positive experience."
- June Esser, Creighton, Pennsylvania 15030
"Thanks for the fast shipment!...You are now on my list for plumbing supplies...I will do my best to spread the word about your company."
- John Blizard, Alexandria, Virginia 22304
"My most sincere thank you for a job 'well done'...it was the exceptional way you folks work...This is my second time doing business with you and you keep getting better."
- William Bohn, Cayey, Puerto Rico 00737
"I was in need of many various items, and your company made it a 'one stop shop' for me, thank you!"
- Kyle Gatlin, Mount Enterprise, Texas 75681
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I would like to thank your company and employees for excellent service with my order... You notified me of a delay, most companies don't do that, you notified me again when my item was shipped. Such courtesy and consideration are rare these days. I certainly appreciate it."
- Penelope Wardlow, Dunlap, Tennessee 37327
"I thought you had a great website with detailed information and your prices are very competitive."
- Brent Holste, Amelia, Ohio 45102-9001
"I just wanted to take a minute and thank you at PlumbingSupply.com® for your excellent service...I do a lot of ordering on the web and your company is one of the best...I recently asked if you carried two products that I did not see on you web site...In both cases you understood my request, responded quickly and fulfilled my order promptly. And...your prices were excellent. Thanks very much."
- Stewart Samuels, Alamo, California 94507
"We are totally impressed with the service provided by your company. We are fans!!"
- Maya Bernardo, Sarasota, California 95070
"Easy to use, complete detailed parts list, complete shipping and cost info. This is my first time using you but it will not be the last."
- Joseph Oliveri, Franklin Lakes, New Jersey 07417-3015
"Your site is very good... thank you! I have already told a couple of my friends about your very good service..."
- George Heide, Cattaraugus, New York 14719-1006
"You can just tell that you guys are a bunch of folks happy to be working together. It's nice to see, and so rare these days...You guys are the best."
- Ron Farrell, Breezy Point, New York 11697
"I really appreciate the help of your sales rep. (He) was very helpful and patient. The parts work perfectly! I am really glad to have found your website."
- James Yates, Sedan, Kansas 67361-8568
"It is hard to find parts that I know are out there, but are not carried by the big box stores. It's a pleasure doing business with your firm... FYI the part I ordered was delivered as promised and promptly installed. I have placed your site in my "favorites" page...You still be hearing from me more in the future."
- James Bill, Scottsdale, Arizona 85255
"Love the website. You really do have everything a guy needs, if we can just figure out what you call it! The search engine really helps. And like every tradesman, I want to see it up close. So the enlargements are really important. And the specs. Good job. I'll be back."
- William Morrison, Erie, Pennsylvania 16508-1024
"Thanks for having the part I need... and I would like to thank you folks for getting the part to me as quick as you did... Could not find it locally."
- Theodore Hilbert, Tucson, Arizona 85741-1701
"I am happy to find you online with your outstanding array of products. It is good to know that a site is available where we can purchase a product "as needed" rather than in bulk."
- Jehu Richmond, Vinton, Louisiana 70668
"It's such a breath of fresh air these days to deal with a top-notch organization such as yours. The website allowed me to feel confident ordering and sure enough, perfect. Keep up the good work!"
- Steve Reber, Marlboro, Massachusetts 01752
"I appreciated so much, Linda's help! She solved my problem! Kudos to her!...Thanks sooo much for your prompt reply and your help...It was GREATLY appreciated!"
- Den Langford, Lubbock, Texas 79424
"I received my order today. Thank you! It came so fast and is just what I needed. I had tried to obtain it locally but on one had it in stock, I was pleasantly surprised when I found it on your web-site, which by the way is very informative. I will pass on your information to my fellow contractors. I will definitely use your service if the need arises. Takes the hassle and waste of valuable time out of the equation."
- Robert Kinstlich, Carmichaels, Pennsylvania 15320-1382
"You guys are perfect. Please keep stocking (replacement) parts for old things (discontinued) you've sold as we repair stuff at our house instead of buying new."
- Kass Baichtal, Ashland, Wisconsin 54806-3108
"Thank you very much for the excellent service!! I appreciate the follow-up phone call."
- Michael Ohmer, Ketchikan, Alaska 99901
"Thanks for all of your help. You guys were very easy to work with."
- Monique Jackson, San Diego, California 92106-1353
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Great site. I really enjoyed viewing the styles of toilets so I could find the part that I need. I needed a special part that wasn't available in the big box stores and your website took me right where I needed."
- Ronald Kaffen, Akrom, Ohio 44311-1077
"Found everything I needed. Couldn't find it at Home Depot or any of the big names stores, so this site was very helpful... I like the diagrams, it makes it easier to match the piece you're looking for."
- Jamie Gustafson, South Hadley, Massachusetts 01075-2424
"Good website. It helped me find out what kind of toilet I have and therefore narrowed down the available part choices. You have the product I need... Price was reasonable."
- Michael Aron, South Acworth, New Hampshire 03607-4624
"Your service was great. Part got here the next day."
- Billy Whitehead, Universal City, Texas 78148-3511
"Our purchasing experience as a whole was a delight. You can be proud of your team and their superb customer service!"
- Joel and Simone Baker, Highland Village, Texas 75077-8617
"Excellent service! Your (Customer Service Specialist) even went and measured this part for me. I'm recommending your website on my Facebook page now."
- Jason Russ, Marshall, North Carolina 28753-9170
"... I must say that you guys have awesome customer service and have gone above and beyond my expectations. Thanks again and I'm sure I will be dealing with you again soon."
- Dustin McIntyre, Canada
"So nice to be able to find the parts and order them rather than hunt them down at various stores."
- Katie Kummer, Lakeland, Florida 33812-4307
"Your company seems to offer the most comprehensive selection of plumbing products. The product that I needed could not be found in the local hardware or home supply stores... You had the exact product that I needed."
- Bruce Minor, Baton Rouge, Louisiana 70816-3813
I hope that from these many testimonial pages, written by customers none of whom were solicited or paid or given anything in order to be quoted and all of whom gave their written permission to show their names, cities, and so on that you can see how VERY proud we are of our great service and that we really do care!
We believe that over 99% of all of our customers love us (yes, we are human and we do make mistakes sometimes). You also know that we have not only received those original unsolicited compliments, but that these same customers were then (individually and personally) asked if we could use their testimonials (for free, without any compensation) on these many testimonial pages. Our employees have "earned" these compliments and they are to be commended.
Our team and myself get inspired when we receive a written compliment (it makes our day!), and so, we will continue to show more and more of our best letters/ notes that we have received.
Thanks for reading some of these customer testimonial pages as well as this note, thanks for your business, and thanks for your compliments. We will continue to strive to "under-promise and over-perform."
We love our customers, and we believe that close to 100% of them love us.
I hope that if you haven't experienced our super service yet that you will give us a try and place an order with PlumbingSupply.com®.
