"Goodwill is the one and only asset that competition cannot undersell or destroy."
- Marshall Field
"I am completely blown away by your customer service! I can't tell you how refreshing it was to have someone get on the phone and immediately acknowledge that there was a problem, apologize for it, and say that it would be addressed right away. And now I get to work and see your email telling me that it has been done. Thank you so much! If you would, please forward this to your supervisor or manager so they know how much this customer appreciates the way you handled this. You have certainly earned a loyal customer in me, and if I have the opportunity to recommend your company to anyone else I will most certainly do so. Thank you again."
And later we received this message:
"My experience over the last 10-15 years with more and more things being done through the internet rather than on the phone or in a brick and mortar store is that customer service has seriously declined. So when I find a company that still puts an emphasis on customer service I find it exceptionally pleasing."
- John Provost, Davis, California 95618
"I would not agree that your service was satisfactory. That implies mediocre. I would rather say your service was superior...."
- Donald Eaton, Whitehouse Station, New Jersey 08889-3641
"The service that you and your company gave is second to none. In fact, so many other companies should take lessons from you!"
- Cecil Foreman, Shelley, Idaho 83274
"We just wanted to thank you and your company for the outstanding customer service you have provided us on every phase of this order.
You have delivered the best communication and support that we have ever encountered from a company either local or on the Internet. Even with the general improvements in customer support over the years, your company truly stands out above the rest. My business involves home repairs and remodeling and I look forward to telling my customers and fellow trades people about PlumbingSupply.com®. We wish you all the best and will do everything we can to send new customers your way."
- Bill and Sandy Moore, St. Petersburg, Florida 33703
"You really do live up to the principles and values stated on your website, and that's really awesome!... It's a great pleasure discovering a company that really cares about customer service....I am a happy customer, but the true value is your excellent customer service and the message I received about Plumbing Supply dot com. I will recommend your company any time."
- Kolin Morlatt, Vice President Operations, American Wireless, Roseville, California 95661
"Just wanted to drop you a quick note to give kudos. You guys carried a part that saved me from having to replace a 50 year old toilet... I got the part faster than I expected... Awesome."
- Scot Crum, Sacramento, California 95819-2422
"This is exceptional customer service - thank you! It is very rare to find a supplier that is so responsive, courteous and professional... I will recommend your company to my associates. Keep up the good work!"
- Chester Walczyk, Hamburg, New York 14075-6342
"I will recommend your company to every customer I have and I want you to know it was a real pleasure doing business with you."
- Cheryl Rose, Redwood City, California 94061-1943
"Your guys have the best prices!....It's always great to know there are still companies out there that like to interface directly with their customers..."
- Sherry Holub, Costa Mesa, California 92626
"Stay in business forever and ever because I could not find the part I needed ANYWHERE except HERE! And I really didn't feel like tearing apart my bathroom for valve stem! Thank you for the opportunity of having found the parts I needed."
- Josephine Fresquez, Taos, New Mexico 87571-6071
"Thank you so much for your accuracy of the order and fast shipping. Order arrived today in perfect condition. It was a great pleasure to do business with you and you will be the first company that I will consider on future needs."
- Kenneth Kistler, Pittsburgh, Pennsylvania 15214-1142
"You have certainly earned our future business."
- Janette Mascaro, U.S. Heating and Air Conditioning, Altamonte Springs, Florida 32714
"Thank you very much. I received the order today, and am VERY pleased....It's refreshing to find a company
out there that cares about their customers. I only wish my local companies around here were that courteous, and customer oriented! Thank you for a GREAT experience!"
- Dennis Homan, Bellefonte, Pennsylvania 16823-6847
"Over the years I have ordered a lot of parts to repair things around the house over the Net. Some companies have really bad web sites and it's impossible to find anything.......PlumbingSupply.com® is the complete opposite of those other companies. Your web site is great, delivery was fast and you provide a lot of details to make it easy to understand when I would receive the product. Thanks for being a great company."
- Sean Havanas, Elyria, Ohio 44035
"In this world today it's hard to find a company like yours that shows its customers they care. A lot may say it but your company shows it....You can be sure I will be a return customer when the need comes. Thanks again."
- William Odell, Lancaster, California 93534
"I wanted to tell you thank you for the great service you provide with this order. It arrived as anticipated and cost quite a bit less than from other suppliers. Thank you for your assistance!!"
- Joy Carrel, Norfolk, Virginia 23505
"This is my second order to you. I was very pleased with my first order from you. Your service, price and quality was excellent....It has been a pleasure doing business with you."
- Clark Vernon, Eldon, Missouri 65026
"I don't normally write emails such as this but wanted to convey my sincere thanks for the outstanding service I received regarding (my) order. Even though the order was small the sales person took the time to research the 'hard to find' part and was extremely helpful and personable. I was also very impressed with how fast the order was received. I could not have had a more positive experience. Thank you for your exceptional help."
- Steve Hibbs, Eads, Tennessee 38028-9707
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Thank you again, I will continue buying from you and without any hesitation recommend your company to other home improvement novices."
- Jim, New York, New York 10027-5901
"Thanks and I look forward to doing much more business with you guys since you were so helpful today. It will not be forgotten... Just read over a few of the testimonials and see that my great experience was not the only one. You guys have a good thing going, please don't change a thing."
- Tammy Graham, Gonzales, Louisiana 70737-2154
"Your company is an outstanding one that I would recommend to everyone."
- Herman A. Corbett, Houston, Texas 77079
"It is amazing how easy repairs are when you have the proper replacement parts. Your website is excellently designed to answer the obvious question regarding discontinued models. It amazes me that American Standard could not perform this task. They led me to (a box store), who, of course, had no idea that the flush valve in question was discontinued. Thanks for making life a little easier."
- Bill Vukoder, Upper Chichester, Pennsylvania 19061-4256
"I received the re-order yesterday. You have a great on-line order...and your company is top flight!"
- Tim O'Connell, Alpharetta, Georgia 30022
"...I just wanted to let you know what a remarkably easy, hassle-free online experience this has been. Never have I ordered something over the Internet or phone for that matter, where there were no glitches. Thanks again. What a wonderfully easy to read, well diagrammed website you have."
- Colleen, South Elgin, Illinois 60177
"Thanks much....excellent service.....It is an extreme pleasure to do business with such an excellent organization in this day and age."
- Ron Schwab, Auburn, California 95603-9237
"Thanks. The part arrived perfectly and fit as well as the original... you saved me the cost of replacing the whole thing..."
- Douglas Kline, Great Falls, Virginia 22066
"Just wanted to let you know how impressed I was with the handling of my order."
- Mr. Cary Baker, Scottsdale, Arizona 85262
"Thanks for all your patience and help in getting me all the information plus finalization of the order. I'll recommend your company to my friends and colleagues for any of their plumbing goods."
- Dennis Carroll, El Dorado Hills, California 95762-8089
"I'm impressed with your service. Your web site was easy to use, you had what I needed, you shipped the morning after I ordered, and I received just what I ordered the next day."
- Bob Hasenick, Santa Rosa, California 95404-9510
"...I knew of the concept but not the details...Thank you for making this possible...."
- Charles Glynn, Andover, New Jersey 07821-2317
"...Much obliged and it eases my mind here in Old Mexico.....I'm astounded
as to how many products you have on your web pages!"
- Elanna Dawson, Laredo, Texas 78043-4427
(she told us that the product is being installed in San Miguel De Allended (State of Guanjauato, Mexico)
"Thank you...I will definitely recommend you to my friends and will order from you again."
- Leslie Hastings, Houston, Texas 77024-4908
"Thanks for the quick service. Last time I ordered I received my purchase the next day, even though I placed the order late in the afternoon and didn't request any special handling."
- David Matuszak, Gilroy, California 95020
"Once again, your services were amazing! My order was at my door in 2 days! I will continue to utilize your services again and again. Thanks again for your VERY prompt service!....You certainly made my week in the prompt services your company provided."
- Doug Murdock, Heber City, Utah 84032
"My experience with you has been great... Nice dealing with you."
- William M., Stoneham, Massachusetts
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Loved your site. It's easy to navigate. I found most of what I wanted easily."
- Jonas Thomander, Manti, Utah 84642-1302
"Thank you for your prompt responses and service...Your responses and service should be how all Companies need to care for their customers."
- Ralph Schorbach, La Verne, California 91750-1805
"Thanks. It's refreshing to do business with a company that provides customer service at the level you have provided... You're at the top my list."
- Don M., Round Rock, Texas 78681
"...just a note to thank you for such quick and efficient service -- I received my order in record time, and you can be assured I'll recommend your site to everyone."
- Karen Millan, Carmel, California 93923-8540
"Thanks for the quick service. My toilet hasn't worked this good in a long while....I thank your company for the extra service. It really does make a difference."
- Rich Opper, Sandusky, Ohio 44870
"I wanted to send you some feedback on our order. I was extremely impressed with how quickly our order was processed, shipped and received. We purchased a toilet seat. The color matched perfectly and quality is imprccable. Thank you! I have no hesitation in recommending you to anyone who needs to purchase anything plumbing related."
- Christina Oscarson, Nine Mile Falls, Washington 99026-9754
"It is nice to do business with people that do care and keep customers posted about their orders."
- Lewis Wing, Cainsville, Missouri 64632
"Thanks for your help, you are very thorough!"
- Ellen Angelo, Whitefish Bay, Wisconsin 53211-1231
"Thank you for your prompt answers to my questions, and for the help with the part numbers."
- Susan Jones, Corning, California 96021-9321
"Thanks for your service. If I need anything else, I know where to go."
- Bobby Spain, Springfield, Tennessee 37172-6412
"Very satisfied with [the] communication... Just wanted to say thanks as I got my stuff today and replaced the old. Thanks for getting them out so quick."
- Michael Burke, Norman, Oklahoma 73072-1933
"Thank you so much for the great service!...I spend my day purchasing and your group stands head and shoulders above 99% of the people I buy from."
- Sharan Quigley, Chico, California 95973-8851
"Your response was polite and effective. Thank you for responding so quickly and in good spirit to our problem. We will be using your site again."
- Phyllis Levi, Wellington, Florida 33449-8129
"My order arrived here about 3:50PM PST. Installed about 4:15. Works great. Thanks."
- Bill Reynolds, Santa Ana, California 92704-4231
"Once again you've outdone yourself; one and a half days from order to delivery: from Chico, CA to Montana: amazing."
- James W., Missoula, Montana 59801-1317
"The item we purchased works great! Your company was patient and great to do business with."
- Michael McGrath, San Diego, California 92131-3841
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Great web site. Easy to get around and order. I find it refreshing to find a site that might be able to help me (more) with older parts for an older home.
The option of replacing my toilet with a new one, just does not appeal to me. Thanks!"
- Gary Kukas, Loveland, Colorado 80537-6349
"Thank you for your quick response and solution. Very good customer relations!"
- Jonathan Smith, Garards Fort, Pennsylvania 15334-1009
"Thanks for helping in locating the right part. Once again employees like you is what brings repeat business back. I will let the word out about using PlumbingSupply Group as an excellent source for plumbing supplies. Thanks for your help."
- Ted Romero, La Mirada, California 90638-1908
"I just wanted to say THANK You - you guys are great!"
- Melody Colbert, Rolling Hills Est, California 90274-1514
"I really appreciate your quick answer to my email with questions about the lid. It is great to find such wonderful customer service! I was delighted with the service I received from your company and since I run a service business, I do know something about good service."
- John Edwards, Westminster, Colorado 80030-4491
"...your prices and service have been great! Feel free to use me as a reference in the future. I have also referred my construction manager to your site...... Thanks!"
- Mike Silverman, Gaithersburgh, Maryland 20878-3434
"I only ordered a few flare fittings but even with shipping and tax, it was cheaper than Amazon. They are for transmission lines for a car but auto parts stores failed to find them. Your site was easy to navigate and find the products I needed."
- John Even, Vista, California 92084
