Customer Testimonials

"WOW! I'm really impressed with your company... Now that's what I call excellent service...Thanks so very much. "
- Don Shaw, Plymouth, Minnesota 55442-2107

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"I've never been treated so well by a company. The careful attention to detail and follow up proves to me there is still hope for real customer service in this world. You should teach other companies."
- Jennifer Lohnes, Amherst, New Hampshire 03031-1946

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"Thanks for the great service....Your website is incredibly easy to navigate only to be outdone by the promptness of your response to my questions....Your website is on my 'favorites'..."
- Jonathan E. Johnstone, Silver Spring, Maryland 20906

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"Just taking the time to thank you for your great service! The part got here just a couple of days after ordering. Good part, great service! I'll be a repeat customer... after 34 years of working with public, I know that you can do a thousand things "right" and nothing ever gets said. Do one thing wrong out of a thousand, well you know the story. Just wanted to be on the right side of recognizing good service and taking the time to comment."
- Clark Coulling, Wheeling, West Virginia 26003-9660

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"Great service to say the least. I really appreciate the effort and results on your behalf to make me completely happy with my purchase... Rest assured I will pass on my experience with your company, product and superb service."
- Douglas Byrum, Chillicothe, Ohio 45601-8440

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"I'm quite impressed with the selection available! The fact that you had a variety of products covering a wide price range for the specific application was great. Add to that the high rating your site seems to have... it's a win-win!"
- Hans Gehlhaar, Poulsbo, Washington 98370-8763

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"Our bathroom faucets are 16 years old and discontinued, yet Plumbing Supply personnel go out of their way to find the right replacement products for us. They save us time and money. Frankly, they are a God-send to a couple in their mid 60's still trying to make it work by ourselves. It was my pleasure to compliment you for your incredible attention and personal efforts to fulfill my small home repair jobs."
- Thomas Endicott, Cleveland, Tennessee 37312-2544

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"I asked some pretty amateur questions regarding some parts being offered and what I thought I needed. Every time I received a response in a quick and courteous manner, with a straight answer about which parts were the ones I needed. After their recommendation of what to order, I still wasn't 100% sure it would end up being what I needed, but I trusted their knowledge more than mine. My order was promptly shipped and once received, it became clear they knew exactly what I needed and their suggestions were spot-on; it was just me who couldn't put it all together. Not to mention their prices were the best available and cheap shipping as well! I'll definitely be turning to PlumbingSupply.com in the future!"
- Grant Davis, Poway, California 92064-2864

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"Pretty comprehensive site, I thought. No complaints. I emailed you for a part and you were able to point me to the correct page on your site. Thanks! I sent the same parts inquiry to another plumbing supply site, one on your competitors, which responded by telling me to contact Kohler for the information I was seeking. That's what we call "passing the buck". (It's a lousy way to make sales, too.)"
- Erik Engquist, Brooklyn, New York 11217-3915

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"I want to commend the excellent customer service I received... A custom toilet seat I ordered came in damaged and (you) worked directly with the factory to ensure the replacement I received was in perfect condition. I received several follow up phone calls from (you), to give me continuing status of my order as well as checking that I was completely satisfied. It was an absolute pleasure doing business with your company and your considerate staff."
- Beth Fowler, Longmont, Colorado, 80503-8512

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"We searched high and low for a D-rod that would fit our stand alone tub. I found one on PlumbingSupply.com® but wasn't sure if it met all of our particular needs so I emailed customer service. Not only did they respond promptly, but with accurate information and a cyber smile on their face.=) I was able to make my order with confidence! The order has since arrived (quite promptly I might add) and we are so very pleased with the quality of the materials, the ease of installation and ability to adjust the shower rod to meet our needs... just like customer service told us! Thanks so much for your help. We live in the middle of nowhere and do a lot of online shopping. We rely on customer reviews to save time, frustration and money. Dealing with a company with an AWESOME customer service department is the icing on the cake!"
- Carol Mason, Gardner, Colorado 81040-0234

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"...this is excellent customer service - thank you! You guys 'get' it."
- Michael Gasper, Golden, Colorado 80401-8000

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"After the normal 3 trips to the hardware store...I gave up and went online, found your website, found the part needed, ordered it online, 2 days later it arrived, I installed it. Problem cured. Great company, great service, great product information. Thank you, thank you, thank you."
- Anthony Hobson, Gansevoort, New York 12831

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"Lightning fast delivery...thanks my filter is up and running again!"
- Joy Johnston, Salem, Virginia 24153-7478

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"You went above and beyond the call and then followed up to see that I was taken care of... just for a $12.50 faucet part."
- Kent Keller, Middletown, Ohio 45044-6813

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"...That's very impressive....I'm grateful for the speedy delivery. Good job to you and your company.... Excellent job all around by you guys. I'll be sure to pass on the good word to the contractor who's helping me remodel my kitchen."
- Bill Murphy, Ankeny, Iowa 50021-9545

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"Thank you for going the extra mile concerning my order. I appreciate your efforts and you'll hear from me again."
- Steve Hughes, Valley Center, California 92082-7468

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"I just wanted to write to say THANK YOU! We had such a hard time finding a sink to fit our small bathroom and found one right away on your web site. We received the sink three weeks earlier than we expected! Your prices were fantastic....shipping SO reasonable...and you were very responsive to my initial questions. Thank you for everything. :-)"
- Debbie Logan, Middleboro, Massachusetts 02346-3336

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"I just received my order and was pleasantly surprised with how fast it arrived and the accuracy of the color. This is my first time buying from your company but it won't be my last. It is difficult to find a company that communicates so well with a customer and responds quickly with their order. I will share my experience with PlumbingSupply.com® with family and friends. After all, they heard about my troubles finding the correct toilet seat so now they need to hear how your products and great customer service solved my problem."
- Richard Novick, Novato, California 94947-2919

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"When people provide good service, good products, are courteous and follow up with customers, that needs to be promoted because that is what customer service ought always be about. Thanks for your help and products."
- Dianne Carey, Rochester, Minnesota 55904-7361

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"My order with your company could not have gone any smoother; as I was telling your Customer Service Representative on the phone today, I was able to find OEM parts for my Eljer toilet on your website, the ordering was seamless, the parts arrived nearly before I ordered them (Actually showed up either the next day or the day after) and the price was right. If anyone orders from a different plumbing supply other than PlumbingSupply.com®, they are doing themselves a disfavor. Your website is now in my "favorites"! Keep up the good work!"
- Bryan Lilly, Rocklin, California 95765-4928

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"Your business model should be taught in every business school in the country. Great service!"
- Paul DiCarlo, Bouse, Arizona 85325

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"Just wanted to let everybody there know that I was extremely satisfied with my experience dealing with your company. Despite the ever-increasing shift towards a service economy, many companies still fail to see the importance of good customer service. Glad to see you guys still know what keeps customers coming back."
- Kris Kirkland, Fort Worth, Texas 76133-2021

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"I would like to add a comment to your customer testimonials. I have just placed my second order (this 2nd one was for a friend, by the way) and I have been so impressed with the level of customer service and assistance I have received, I will continue to recommend your business to everyone I know. Thank you!"
- Eydie Chase, West Palm Beach, Florida 33417-1119

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"...I am very impressed with your service!"
- Laurie Merillat, Defiance, Ohio 43512-2135

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"Great selection and better service! Also extremely happy with my previous order."
- Gene Nomicos, Bellevue, Washington 98005-5625

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"I want to thank you for your fine service....I would recommend your company to anyone that may be interested."
- Donald Kiesel, Dublin, California 94568-2003

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"I am so pleased to have found a company like yours....I am going to place another order....Thank you so much again!."
- Melissa Navarro, Houston, Texas 77008

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"I found what I wanted quickly... I wish I had used your site 10 years ago when I built my house! I got a quality product at a great price."
- Guy Empie, Albany, New York 12209-2023

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"I ordered from you before and got great service. Keep up the good work."
- Norman B., Augusta, Maine 04330

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"It is so good to know another company with integrity on the Internet...I would definitely use your company again and recommend it to others...I have never experienced such excellent and personal service from a Internet company. I appreciate the trouble you went through to get me my parcel....and your company was most helpful, again a huge thank you!"
- Susan Manz, White Rock, BC, Canada (picked up her parcel in Blaine, Washington)

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"You're awesome... The exploded view for the parts ordered was great and made it very easy to locate my parts... this was the best experience I have had with any website."
- Kenneth Esser, Rangely, Colorado 81648-4403

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"Thanks for the great service....I really love great service and your company and staff delivered."
- Bill S., Redwood City, California 94061-1823

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"I don't usually write letters like this but I am VERY pleased with the service that John Johnson gave to me today.I do not know whether it is the exceptional nature of John Johnson or your Company's commitment to customer service (I suspect it is both), but y'all did an exceptional job this morning. I will be very likely to order from your Company in the future. Thank you again."
- John C., Peachtree City, Georgia 30269

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"You truly have set up an efficient system but more importantly you have an awesome team making it happen!"
- Jeff L., Valencia, California 91355

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"It's good to see you can get service in cyberspace that's better than what you generally get face to face!"
- Steve S., Encinitas, California

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"It was not a big purchase, but you still helped me as if it were. Living in NYC I really appreciate being treated as an individual."
- Walter Weiner, New York, New York 10034-1447

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"Very nice website with good explanations for do-it-yourselfers."
- Paul Miot, Menomonee Falls, Wisconsin 53051-4526

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"Very good question and answer section on your web site."
- Lynn Bartley, Waynesville, North Carolina 28785

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"Wow - received the parts in two days!! Great service and just what I had been looking for-for 20 years. Thanks so much."
- Ed Joyce, Mount Vernon, Texas 75457

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"You guys are the BEST!... thanks again for all your help and fantastic customer service!!! "
- Tina Watson, Wellfleet, Massachusetts 02667-7522

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"Thanks for the attention. It is rare now a days to have such prompt and courteous service. Your company should be thankful."
- Patrick Poland, Auburndale, Florida 33823

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"Thanks! ... Excellent web-site and excellent service!"
- Gary Elovitz, Newton, Massachusetts 02459

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"Thank you so much for your help in finding and sending us the faucet handles so quickly."
- Jonathon Skolnick, San Francisco, California 94114

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"I must say that I was totally impressed with your company and my shopping experience...I look forward to continuing to do business with you in the very near future, keep up the good work."
- David McPhail, Hamden, Connecticut 06517

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"Keep up the good work."
- David W. Andrick, Ellsworth, Nebraska 69340

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"This level of customer service is unheard of in the modern age; to find it coming from a supply company operating via the Internet is even more astounding. The last time I recall service like that was while Coolidge was still president."
- F.E. Harrigan, Manchester, Vermont 05254

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"Thanks, you guys are the BEST! Seriously, in this day and age where poor and downright apathetic customer service is the norm, you are a beacon of light in the darkness. It will serve you well."
- Mark Jensen, Los Angeles, California 90066

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"I am more than pleased with the product and the efficiency with which it was handled. I will recommend your site to others."
- Beverly Myers, Lancaster, Pennsylvania 17601

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"You folks are great! That's very fast!....Thanks.....Service that good is nothing short of amazing."
- Dirk Bouma, PE, Herndon, Virginia 20171

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"...great, thanks for your help and the order confirmation!"
- Mae Siffin, Urbana, Illinois 61801

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"I have NEVER received an email regarding anything I have ordered on line from anyone that explained my order, the shipping process, tracking process, etc. You truly understand what most companies have forgotten- customer service!! Thank you."
- Larisa Beitez-Morgan, Kenosha, Wisconsin 53143-1404

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"I just wanted to thank you personally.....the practical solution to the problem is appreciated."
- Eric Merl, Coconut Grove, Florida 33133-4113

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"Works great... You've made a friend for life!"
- Dale Stanton-Hoyle, Fairfax, Virginia 22031-3762

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"I received my order Saturday morning. I installed it Sunday morning, it works perfectly. In terms of my order you achieved your goal of "underpromising and overperforming". Living in an older home it is nice to know there is a company that is a reliable source for older and hard to find plumbing items."
- Jason M., Deer Park, Texas 77536

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"Thank you for your great customer service...I won't hesitate to do service with you again"
- Evelyn C., Chicago, Illinois 60607

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"It has been a very long time since I have been so pleased with a company that I felt compelled to write a "thank you". I recently ordered your "Easy to Order Kit" which allows a customer to select a special color toilet seat for a colored commode. In just a few days my kit was delivered to me with complete instructions on how to select the correct color and seat size. I was so very pleased to see that my seat would be a USA made Bemis toilet seat and not a seat manufactured in a foreign country! My order was placed online and within days my new toilet seat arrived and I certainly am one happy customer. I'm 82 years young and since I live alone, I knew it would be up to me to install this seat. Had no problem attaching hardware and was able to install my seat with no hassles. My only regret is that I don't have more bathrooms that need new toilet seats!! Thanks for your fine service! Wish this type of customer satisfaction was more readily available! Can't say enough kind words about your company! A company such as yours, that provides wonderful customer service, should be complimented and those compliments need to be seen by as many people as possible. Thanks again for your very great service and your obvious customer care."
- Jeanne Lutz, Stone Mountain, Georgia 30087-1227

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"Once again your quick processing of my order, superior customer service, and the super fast shipping was greatly appreciated. I will do business with you again in the future, I guarantee it!"
- Randy W., El Cajon, California 92021

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"I thought the service was extremely professional. Thank you so much for your service."
- Patty M., Arizona

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"I just wanted to thank you for your excellent service...You should know that I never write these kinds of letters. I have bought a bunch of stuff on E-bay and never rate the sellers, good or bad. So for me to sit down and type this, means I've very impressed. So again, job well done. I have book marked your home page and any other plumbing needs I have will be directed to you."
- Steven Eckhardt, Des Moines, Iowa 50311-2420

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"Thank you again for the way you take care of your customers; it's a pleasure to do business with people such as yourself....I love you guys!"
- Irv Diton, Melville, New York 11747-1624

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"You are my knights in shining armor for coming to my rescue from the "home improvement project from hell." When each and every local "supplier" and even the sink manufacturer told me no such thing was available, you had the sink clips for the extra thick countertops I needed! Ms. B. took the time to walk back to the stock shelves, pull the product I thought I needed, carefully listened to what I was describing, then matched my needs with the right product. And to top it off, I placed the order late in the afternoon and had it in my mailbox only 38 hours later!!!!!"
- Jo M., Elkton, Maryland 21921-1503

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"The pump arrived today, Tuesday. Great service! Thank you."
- Norman Cram, Sonoma, California 95476

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"The recent order placed has been received in excellent condition. Thank you very much...So, bottom-line thank you for being there."
- Steve G. Geye, West Dundee, Illinois 60118

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"Great job!! I could not have asked for better service."
- George Morley, Citrus Heights, California 95610-2715

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"Received the item. Well packaged and GREAT turnaround."
- Mark Rinkel, South Lyon, Michigan 48178-1876

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"I appreciate your willingness to share this information. I have had other online merchants fail to inform me that an item was on backorder until I contacted them. I will keep my order active - due in large part to your attitude and customer service."
- Patrick McCook, Atlanta, Georgia 30319-3113

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"You folks actually do under promise and over deliver! I look forward to doing business with you in the future."
- Robert Lewellen, Port Charlotte, Florida 33980-2301

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"This is the first time I was able to find a website for Kohler parts that actually had what I was looking for and without having to buy complete replacement kits. Good Job."
- Lou Pighin, Grosse Ile, Michigan 48138-1685

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"Thanks so much for the excellent service. Your selection was great. prices even better, and shipping very prompt...My experience with your company was excellent...I'll definitely be looking up your website again when I need plumbing parts, and will recommend your company to others as well."
- Galin Downing, Port Angeles, Washington 98362-8126

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"...Up to now, the best retail sites my wife and I have experienced are Land's End and Amazon. Your site is as good or better. Do us all a favor, please: trademark, copyright, and franchise your website look, feel, and backroom procedures so that we can finally begin to turn around the generally dismal Internet shopping experience."
- Erich H. Cramer, Reston, Virginia 20191-2638

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"Ya'll are the most Professional and Helpful People in the USA... We wish that more companies would adapt the work ethics, promptness and great service as ya'll do. Here's a BIG THANK YOU...Because of ya'll, only good things will happen with our new business!!!... We have looked for a long time to find a Company that had the products that would be to our satisfaction. And we are so thankful for your company."
- Harry and Sharon Roberts, Gulf Shores, Alabama 36547-3129

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"Thank you very much for filling my order for the flush levers for my Atlas / Lamosa toilets. After buying, returning and wasting lost of time and gas going to the "home improvement" stores and getting "universal" parts (that fit in some other universe but not mine I guess), one stop on your website and two emails to you and I had my correct parts in less than 7 days."
- Daniel Dai, Shohola, Pennsylvania 18458-2607

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"...You're terrific!...Your great follow up, interest and friendliness is an incredible asset...It's gold...Thank you again for your terrific service!"
- George Wilmot, Jamaica Plain, Massachusetts 02130-2005

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"You folks are great. I have never been more pleased in ordering on-line. Thank you! You will get all my future business."
- Ken Lauren, Redmond, Washington 98052-2633

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"Thank you very much. This has been our first order with your company and we are very impressed with your customer service - WOW!! Thank you for an outstanding job!! Have a nice day."
- Linda Moeder, Beaver, Kansas 67525-9231

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"Arrived today! Thanks for the excellent service! You will probably see me again."
- Alan Smith, Evanston, Wyoming 82930-2567

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"It is SO GOOD to know there are people "out there" who still carry parts to 7-year-old faucets! I have loved my faucet and was so upset that ... no longer carried it. I'm so glad you had this web site. My son installed the sprayer head this weekend---and it works even BETTER than the original one did! Thank you again."
- Linda Stanley, Montpelier, Virginia 23192-2852

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"We received the handle on Saturday, which only took two days. Even better, it fits exactly. Thank you again for helping me with this hard-to-find part."
- Gail Henry, Snellville, Georgia 30039-7604

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"I would like to commend you on your extremely fast service and your high quality parts."
- Mahesh Rao, Richmond, California 94804-4336

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"Nice to find the rare business that 'gets it done and out the door in a timely, quality manner.' It's why I will keep coming back. Thanks."
- Michael Magill, Roy, Utah 84067

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"I needed a particular lid to go with a particular toilet that dates back many years. I felt my chances of finding it were nil to zero. Imagine my delight when I found your online site." When asked what was liked best about the shopping experience, Ms. Gormley's response was "Finding the CASE product line. Finding potential tank lids that met my needs. The expediency with which my qu4stions were answered. The swiftness with which my template info was reviewed and acceptable product suggested."
- Julia Gormley, Washington Court House, Ohio 43160-8920

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"Some people just don't get it. If your store is bricks and sticks or the Internet, excellent customer service is what will grow a business. PlumbingSupply Group is the best customer service I've ever seen. You guys have a customer for life!"
- Frank Pejack, Lorton, Virginia 22079