"It is high time that the ideal of success should be replaced by the ideal of service."
- Albert Einstein
"I want to express my thanks for an amazing experience in dealing with PlumbingSupply.com®.
...I again had an amazing experience with your people...I will be sure to use your service in the future...
Your organization is a good example of what good business practice should be."
- Guy K. Hirayama, Kula, Hawaii 96790
"Thank you again for your awesome service... I will order from your company in the future."
- Chanc Mastain, Fisher, Indiana 46038-5116
"Your helpful customer service is the BEST in the world!
I always need help and they answer my questions professionally and make me feel that they care. Thank you so much!!!.... This isn't the first time your customer folks have helped me.
Therefore I return again and again. You've got it right and unfortunately others need to take lessons."
- Linda Belf, Graham, Texas 76450
"Thank you so much for your excellent service. I must agree it is the model of this industry... I can't say enough about you. I will definitely recommend you to all I know. Thanks again. "
- Dorothy M. Smith, Lanoka Harbor, New Jersey, 08734
"Thank you so very much. I have recieved my entire order and in a most efficient way, faster than I anticipated. I will definitely recomend you to everyone. I believe that good sellers should be acknowledged and promoted."
- Martin Brown, Ventura, California 93003-0386
"As in my previous purchase, you have promptly shipped my items on time and they arrived today, which was sooner than expected... your staff has been GREAT! You do live up to your slogan! Thank you again!"
- Robert Perkins, Maple Lake, Minnesota 55358-2821
"I truly appreciate your service!!!... I've ordered from you guys before, and I've ALWAYS been pleased with both the products and the service. That's why I keep coming back for more! :) ."
- Michael D. Noah, APO Armed Forces Europe AE, (Campbell Barracks, Heidelberg, Germany) 09063-1069
"Thank you very much for a very good service...and also hope if I need anything in the near future, to use your company again."
- Concord, California 94520-1547
"Got my order from California to upstate New York in lightspeed. The product was a quality product and the order was correct. I want to say THANK YOU, THANK, THANK YOU!"
- Sanford Garzon, Parksville, New York 12768-5240
"Your service is without equal, you are the BEST...Great service-keep up the good work. All sites should work like yours...I have gone
as far as to give your address to our local hardware/plumbing supply as a source. When I have further needs I will be back."
- Gilbert Hovey, Gonzales, Texas 78629-9633
"Who ever runs the company must know about Tom Peters his lectures and books. For they tell how to take care of the customer,...superior service...Keep up the good work. I will again be visiting your web site for my plumbing needs."
- LeRoy H. Guntner, Fresno, California 93704-3214
"Got the faucet today (earlier than expected) and it fits and works perfectly. Thanks for such great customer support and flawless communications. Will definitely do business again."
- Robert Shaffer, Marana, Arizona 85653-8291
"I want to tell you how pleased I am with your service. I was leery of buying on the Internet, but dealing with you all has been a pleasure. I will be back again and again....You guys are great."
- Larry Loiselle, Manor, Texas 78653-9616
"I get so tired of the local big box stores not having the parts I need for basic projects. A person from Jeepforum dot com mentioned your site and it's been great to be able to get the parts from you that I need without any trouble. The shipping cost does contribute to a higher price, but the time I save makes it worth while. Driving to three big box hardware stores is a huge waste of time. Thanks again and I wish you continued success with managing customer service."
- Ken Blair, Houston, Texas 77042-2705
"...am very satisfied. The quality of the products were as good and better than expected...The rapid delivery was a very pleasant and unexpected surprise...thanks for the excellent service and I look forward to doing business with you again."
- Wes Melton, LeRoy, Illinois 61752-1748
"Thank you for making shipping options so very clear and giving choices if there is a method that does not deliver to us... Thanks for the choice."
- Jeffrey Merriman, Hayward, Wisconsin 54843-6665
"It was super to be able to get the items we needed for an easy repair project. THANK YOU!! We received the items the next business day. Couldn't have been better!"
- Juli Fritsch, Indianapolis, Indiana 46220-3648
"Thanks for carrying and selling such a great selection... Thanks to your part, my cleanout is totally flush with the floor, which is a whole lot less silly than it sounds!!"
- Ben Fox, Esperance, New York 12066-3916
"I am tempted to do extensive replumbing or to build a new bathroom as your service is that good. I'm really impressed with how customer oriented you are even with a small order such as mine. I'm spreading the word among my do it yourself friends...At its best (and you are clearly an example), ecommerce seems to take us back to the days of local and personal service...Thanks much."
- Paul Loukides, Albion, Michigan 49224-2051
"Undoubtedly I will order from you again and recommend you to others. I appreciate the prompt, professional and courteous service of your staff. You should be very proud of them."
- Judy Harrison, Newport, Tennessee 37821 (also Girdwood, AK)
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"...ya'll 'over delivered' like you said. It's refreshing to get good service these days and I will definitely use your company again and will recommend you to friends, family and business associates. Thanks again, keep up the good work. People do notice!!!!"
- Dan Young, Newport News, Virginia 23608-9347
"Your online support is amazing! Quick Courteous responses and guidance....I want to thank everyone involved in my order. The product fit just right - something I can't say about the others that I have bought elsewhere...I was also impressed with the speed of my order delivery."
- Mike Shannon, Stonington, Connecticut 06378-2011
"Just wanted to say a BIG 'THANK YOU' for getting our order to us very promptly...it works wonderfully. We did spend our money very wisely!!!"
- The Spradlins, Springfield, Montana 65806-2917
"Thanks so much for your help...You truly have the best website for shopping."
- Brenda Kennedy, Lexington, Kentucky 40546-00914
"I wish there was a website like yours for my car parts! You guys have awesome prices, and you actually had what I needed."
- Joseph Bieda, Lake Vista, Illinois 60046
"Just to let you know I received my merchandise. Thank you for the excellent service."
- Camille Welsh, Blakeslee, Pennsylvania 18610
"Thanks for taking your time out of your busy schedule in looking up the invoice and emailing the invoice over to me, it's very appreciative to work with a great vendor such as yourself. When I email you "obtaining invoices" you go out of your way to get my job done faster and I don't have to bug you a second time about this matter. Again, thanks so much for getting my job done quicker and faster!"
- Edward Wasilik, Pingree Grove, Illinois 60140-8893
"Very helpful...Much appreciated...I'll definitely mention you to others."
- Stan Kramer, Bethlehem, Pennsylvania 18020
"Thanks for your help, and I will absolutely think of PlumbingSupply.com® next time....keep up the good work."
- Robert Silarski AIA, S&Co.|Architecture, Nyack, New York 10960
"Thank you to all the people who have been on the telephone with me about this... This is a great website with excellent customer service."
- Joan Heinz, Roseville, Minnesota 55113-2126
"Wow, I'm impressed with your customer-focus; Thanks! I recently placed my first order on your website and I had trouble finding an unusual part I was looking for and included a comment to that effect in my order. I received a phone call and an email from Customer Service offering a solution... They were contacting me to ask if I wished to update my order to include their solution to my problem... This level of Customer Care is above and beyond expection, and this was for a $25 order! I will certainly continue to use y'all for all my future plumbing needs... Thank you!"
- Larry Preston, Lovettsville, Virginia 20180-3219
"It was a pleasure doing e-business with your company. I will definitely refer your company to my friends."
- Diane Carter, Nevada City, California 95959-9515
"I appreciate your prompt reply! You have answered all my questions, and, hopefully, the faucets will fit my needs."
- Molly Ferster, Middletown, Pennsylvania 17057-2836
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I was grateful for the customer service that I received...The service was prompt, considerate and helpful."
- John Valentine, Columbus, Ohio 43205-2125
"Your service is very good and I will use you and recommend you in the future. Thanks."
- Richard Dondes, East Brunswick, New Jersey 08816-2778
"You are terrific! Thank you so much...I am very satisfied! I feel I was answered in good time, and that the product I received was superior. I will recommend you to my friends."
- Kathleen J. Herbert, Joppa, Maryland 21085-3420
"You did everything you said that you would do and more. It's nice to know that there are companies like yours still out there that are
reliable, responsive and go beyond the call....I like doing business with a company that the end users satisfaction is the key to their success.
Thank you for the timeliness of your delivery and you can expect more orders in the future....I look forward to a long working relationship with you. Keep up the good work."
- William Thrasher Jr, Carrollton, Texas, 75007-3428
"Thank you very much for excellent product, price, and customer service!"
- Scott Barger, Huntington Beach, California 92649-4824
"Thank you for taking the time to respond. Many companies do not extend this courtesy!"
- Sharon Brown, Windermere, Florida 34786-6225
"I received my faucet -- thank you so much for your professional and attentive service!"
- Susan Hodges, Silver Spring, Maryland 20910-2537
"This is my first order with your company and I am impressed with the customer service that your company provides. I'll be looking to PlumbingSupply.com® first for future orders."
- Mark I., Redmond, Washington 98052-3807
"It is not often that companies perform as well as yours, not only the quick response but also the in-transit follow-up."
- Bob Pitvorec, Citrus Heights, California 95610-7511
"Just found this a very refreshing site as all seems to happen with ease and without hesitation, good site design!!!"
- Penelope Brown, Dexter, Oregon 97431-9804
"I have already received my order... and want to tell you I am SO PLEASED!!! The service and fast delivery was excellent!! I am very impressed with your company and will spread the word to my colleagues. Thank you for being a great Internet site."
- Pam Gray, Redding, California 96001-5451
"I am pleased with the speed in which the item was sent and it works great. Thanks for your prompt attention to my order."
- Russell French, Orlando, Florida 32822-7114
"You guys are awesome! Thank you and I hope to do business with you in the future."
- Joe Fabre, Baltimore, Maryland 21229-1406
"Thanks for making the shopping experience easy. I received the part and it is working nicely!"
- Linda Maillet, Frederick, Maryland 21703-2851
"Thank you for your great customer service. Your organization should receive an award of excellence. Your phone calls were very helpful are the exception to the norm. You should all be very proud."
- JD Binford, Richmond, Indiana 47374-3500
"I was just glad to be able to find the part I needed. Thanks."
- Stephen Haynes, Punta Gorda, Florida 33950-7873
"I am also impressed with your staff's efficiency and speed in communicating back to your customer."
- Reverend Yoginatha Swami, Kapaa, Hawaii 96746-9304
"Thank you for getting my toilet parts to me so quickly! Best service I have ever had!!! Your website is so detailed and easy to use."
- Douglas Touhey, Becker, Minnesota 55308-6703
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"This is my second time using your site. Your sales staff identified a problem with my order and saved me from getting extra equipment. I appreciate that."
- Mr. Johnny E., Medford, Massachusetts 02155-6721
"I really appreciate all your help all year long."
- Edward Madeiros, White Plains, New York 10604-2910
"Thank you for your message and wonderful customer service. Yes the pump was received in good order on Friday. Every time I deal with your company my day just gets better! I'll be back."
- Shane Katsoolis, Seattle, Washington 98119-2546
"....My only retail experience as customer friendly as PlumbingSupply Group has been has been with Nordstroms. That puts your organization in stellar company......You might want to consider an e-retail training division to help other companies retain loyal customers."
- Stephen Eichler, Chevy Chase, Maryland 20815-4414
"Just a quick note to say 'Thanks!' You had the part I needed for my older garbage disposal, the price was right and I got it very quickly. Can't beat that!"
- Raymond McAlister, Polk City, Florida 33868-9753
"I just wanted to let you know how much I appreciate your fine service. In a matter of 5 minutes I was able to find what I needed on your website, ordered it, and had it in hand 2 days later (from across the county no less!)!"
- Randall Moore, Norwood, Pennsylvania 19074-1530
"Thank you for the quick shipment. Your website saved my 1950 toilet. My plumber asked me where I found the part and he will now be using your website for parts."
- Jill Kennedy, Cedar Rapids, Iowa 52403-3015
"I liked the access to the dimensions for the part I was after. The dimensions are very helpful."
- Marvin Wolfe, Frankfort, Kentucky 40601-8641
"You had the part that I couldn't find anywhere else. I love your service so far. I hope you continue as a successful internet business. Thank you."
- Linda Hogan, Kennewick, Washington 99336-2003
