"It is high time that the ideal of success should be replaced by the ideal of service."
- Albert Einstein
"Thank you, thank you! You not only have helped me replace a broken part in a Jacuzzi toilet but, you made me realize that with folks like you around, I can make some hope repairs. Your guidance as well as the part were most helpful! Additionally, I appreciated the speed with which you filled my order. I will recommend your products to everyone I know... People who attempt to help themselves make plumbing repairs (which are normally very expensive) are anxious to know about companies like yours. They are few and far between. Keep up the good work! Thanks again!"
- Marietta Giovannelli, Chicago, Illinois 60634-2803
"This level of customer service for an order this small is very rare, and indeed I had thought a thing of the past....Good customer service is hard to find these days, and your customer service was exceptional. I like your slogan too, 'under promise, over perform' very nice, hard to live up to, but you did just that....I can tell you that I will certainly be a repeat customer of PlumbingSupply.com®, and I will recommend your company to others whenever the opportunity arises."
- James Sawyer, Granger, Indiana 46530
"Prompt and quick email response. Obviously you are a standup company and I will be contacting you if my future needs change!"
- Kari McFayden, Williamsville, New York 14221-2297
"Thank you so much for your extremely efficient service. Because of your outstanding customer service I will definitely pursue future orders through you."
- Gillian Rutter, Cupertino, California 95014-1163
"...your customer service is awesome...I am thrilled to have found your website and have told many people about it...finding your site was divine intervention as far as I'm concerned...."
- Tanya Vestal, Arlington, Texas 76006-3621
"I just have to write you and let you know what a wonderful company you are and how wonderful your employees are. I can't believe the level of customer
service I received......You are doing a top notch job in every area of your business it seems....I will definitely bookmark your web page and come back for all of my plumbing supplies....You are running a very fine business and I am highly impressed with your sensibilities towards customer service. You also seem to be doing an excellent job of employing quality people....I will be your loyal customer and I will recommend you to anyone who will listen. Thanks again."
- Amy Tiller, Petaluma, California
"...Looks like the service I've received on my prior 2 & now this order is not a fluke...your motto of 'underpromise and overperform' I couldn't agree with you more! It's so great to have hassle free shopping where the company respects & appreciates their clients
well enough to keep them apprised -- unfortunately you are in a minority. What a pleasure doing business with you :)"
- B.A. Grodhaus, Selma, Oregon 97538-0846
"...Thank you for your prompt, excellent service; easily utilized site and ongoing order-status update. I'm forwarding your address to friends & retaining the link for further orders....am always amazed to find quality and service-minded e-vendors...and grateful! Thanks."
- Robert C. Walz, Zion Grove, Pennsylvania 17985; Senior Lead Inspector (pipe) Moody International Inc. (Houston, Texas)
"It's obvious that you are quite good at achieving your stated goal....I will send another order for more products...I thank you kindly for your professional and expedient service."
- Jim McNeal, Directorate of Public Works, Heidelberg, Germany
"My online experience was perfect and uncomplicated and the product arrived promptly!! These seats are tip top quality and I have TRULY told my family how excited I was about them. They laughed at me!! Wish I had more toilet seats to replace. Thank you again for being there."
- Judy Johnson, Portland, Oregon 97230-4609
"I am certainly impressed with your attention and service. I work in a service oriented industry and know that this kind of service only comes from people who really care....Thanks again."
- Jack Itakura, Oakland, California 94611-4237
"Thank you! Your customer service is excellent!!!!....I manage a fine restaurant and have very little patience for people who do not offer great service. Your company has been a pleasure to deal with; my wife and I are in the process of remodeling our house and we will be back to your site (probably too often). Yes, you can add my kudos' to your site!"
- Michael Biggs, Ashland, Oregon 97520-2044
"You people really live up to your claims. I'm impressed....You can count on me as a loyal customer from now on.... By all means feel free to quote me, you people deserve the kudos."
- Mac Kinnard, Acampo, California 95220-9702
"Thank you very much for your help. I did not think I would ever find anyone who would have the parts I needed. Your prompt attention is also a big surprise. You can be sure that if I need any more plumbing parts, I will get in touch with your company right away. I will be sure to mention your company to all my neighbors and friends in our community. Again I thank you so much."
- Mrs. Mary E. Tucker (aka: "Mary T"), N. Fort Myers, Florida 33917-1525
"I placed an order on 9/25. I received it today (9/27). I would like to thank you for your quick turnaround and excellent customer service. The part fit perfectly and I am very pleased with your company. I will recommend you to anyone who needs plumbing supplies in the future. It's so rare that any business that I do results in anything close to satisfactory and I was and am very pleased with your service."
- Clifford Nagel, Mt. Sinai, New York 11766-2512
"When I can't find an odd item at my supply houses I can usually find it here. Good work!"
- Brian Mooney, Shelton, Connecticut 06484-5149
"Thanks for your prompt and detailed answer to my question. You folks are helpful and nice and others should know that. It is a pleasure to tell people about superior service. It is rare."
- William Lisk, Amherst, New York 14228-2831
"I so appreciated your quick turn around time once my order reached you. What was of particular help were the measurements you showed on your website. I was able to correctly order the first time around. Thank you."
- Nancy Keefe, Salt Lake City, Utah
"You have a great site that would be hard to improve. This is truly one of the easiest and best sites I have been to since the beginning of the web."
- John Woodward, Talladega, Alabama 35160
"Your staff is very friendly and courteous...a pleasure to do business with."
- William Babcock, Redondo Beach, California 90277
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I am really impressed with your organization and customer support. I would not hesitate recommending you to anyone."
- Joseph Stone, Newburyport, Massachusetts 01950
"Thank you for the quick reply... That is great customer service. You have a very satisfied customer here!"
- Andy McFarland, Chicago, Illinois 60657-1712
"I'm impressed by the service. Placed order Tuesday afternoon and (the order) arrived Thursday. Three things impressed me about dealing with PlumbingSupply. The web site was very easy to use and there was a clear picture of the part I was ordering. And finally and the most impressive part was that my order was at my door in two days, from California to Florida. Well done."
- Ken Peterson, Lutz, Florida 33558-4946
"You guys are amazing. Not only did you have the hard to find part I needed but I got it in two days. Thank you..."
- Judith Cowgill, Oceanside, California 92056-2905
"I received info back from your customer service person in the same day via email. Price are really good. Toilet parts schematic for a homeowner like me are invaluable. Thanks."
- Al Musko, Palm Coast, Florida 32137-5365
"The site is very easy to navigate through and I was impressed by how quickly my parts arrived. Keep up the good work."
- David Sauter, Cicero, New York 13039-8238
"Site is great, easy to maneuver, diagrams are excellent... Order was handled professionally and courteously."
- Patrick Connelly, Winnetka, Illinois 60093-3840
"Great service!!! No messing around and fast. Thanks.....I'll be back. Thanks again."
- Ray Banuelos, El Dorado Hills, California 95762
"I am very, very pleased with your website, your inventory, your prompt delivery. Thank you--you're great.... When a company does an exceptional job, even exceeding the customers' expectations, the news should be trumpeted. Thank you again. Well done."
- Kathy Perry, Canton Center, Connecticut 06020
"Its nice to see good customer service in action."
- Patrick McCall, Abingon, Maryland 21009
"It seems as if your company has got it together."
- Doug Knouse, Selinsgrove, Pennsylvania 17870
"Thanks so much for all your help, your product that I needed, and your speedy shipping! I will return to you for all my plumbing needs."
- Nina Stolfi, Ossining, New York 10562
"Thanks for all of your help....You've truly met your criteria of outperforming yourself! "
- Debbie Scott, Castle Rock, Colorado 80108-8222
"...Your service, delivery and overall handling of the entire order was exceptional....I will strongly recommend your website to everyone I know."
- Bud Brasier, Franktown, Colorado 80116-8809
"Thank you for the quick response...I appreciate it....Too often customer service is absent and little things can make a big difference in my (customer) perception of the people we do business with....the next time I need a plumbing fixture,
I will surely order it from you again."
- Joe Jankowski, Emerald Hills, California 94062-3432
"WOW - I'm really impressed!! The order which I placed on Friday morning was in my mailbox Saturday afternoon. The ... parts were perfect. So was the advice I got from you on how to perform the repair. No longer will I have to shop at a plumbing parts store..."
- Tom Brady, Herndon, Virginia 20170-2752
"The customer service, communication, and back order updates were excellent. Your work to get these hard to find parts is very much appreciated. Thank you."
- Steven Duncker, Riverside, California 92509-3590
"The service was fantastic. Thank you! We are so glad to find this item, and we appreciate the fast service."
- Shirley Derryberry, Thompsons Station, Tennessee 37179-5002
"Thank you...Had you not called, I might have not received this item as timely as I did."
- Edward Parker, Atwater, Ohio 44201-9726
"Your company provided me excellent service and on the Internet, but I received what I needed WHEN I needed it without problem and mucho efficiency! Thank you."
- Pat Helland, Bloomington, Minnesota 55420-3705
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Thank you for your voice mail on my mobile, and for all of your efforts. I love doing business with a company whose employees are detailed and take a proactive role, such as what you have done."
- Donna Gorham, South Hadley, Massachusetts 01075-2621
"Thanks so much for your honesty and good service..."
- Wade Metcalf, Mt. Pleasant, Michigan
"Would like to thank you so very much for your excellent communications and speedy service. Will certainly remember you for our future plumbing supply needs."
- Lois Hudgions, Tallahassee, Florida 32309-3151
"Love the site- I will be back. I was actually surprised how easy it was to identify the part I needed and then when it came, it actually was the right part! Imagine that!"
- Robert Aman, Williamsburg, Virginia 23188-1575
"This was a very easy site to navigate... helped me find a hard to get part for a valued professional/customer that I could not find locally. I had tried to get this polished brass product at my regular supply house without success. Fortunately, I stumbled on your site and have even given it to my supply house for their files for future out-sourcing contacts. It will certainly remain in my own. Thanks for your help."
- Jim Smith, Lagrange, Kentucky 40031-7766
"...and I thank you very much for your services! It was my first time
purchasing something of such a value over the Internet and I am very pleased. Thank you for answering my questions about my order before I ordered and the prompt delivery. Happy, happy, happy."
- Kristina Logan, Portsmouth, New Hampshire 03801-4527
"Just wanted to say 'thanks.' Easy to order. Excellent communications and order tracking. Merchandise as advertised."
- Ronald Crowther, Arlington, Texas 76015
"I am very impressed with your ease of ordering from the web site, as well as your follow up and attention to detail....If you keep this attitude up, you should be leading for a long time to come."
- Bill Hodge, Big Lake, Texas 76932-4510
"...Like many people today I do a fair amount of Internet shopping have learned that some businesses know how to do it and some don't. Yours does it fine....I might add that I have been impresses and please with your selection and prices. Who wouldn't be?...I like a site that gets right down to business and does it at very competitive prices, in a sensible manner, and without a lot of unnecessary frills....thanks and best of luck. (Although we both know it's more than luck.)"
- Tom Anderson, Ukiah, California 95482-4637
"Just a quick note to let you know how happy I was with your service.
Your web site worked well, the ordering process was easy.
The confirmation emails were reassuring. I received my order the next morning after ordering! Well done."
- Richard Kung, San Rafael, California 94901-3213
"You guys are amazing!!! I already received the faucet AND it is of wonderful quality. I am delighted!"
- Sabrina Steketee, Boulder, Montana 59632
"Received the faucets today and they are working fine!! They are great!...it has been a pleasure, hope to do business again!"
- Mellinda Phillips, Bayfield, Colorado 81122
"Thank you for your service...Your service was a pleasure to use. It was nice to receive notices from you along the way.....Thank you again."
- Ozzie Guevara, Shelbyville, Michigan 49344-9711
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Wow! You guys are thorough! How nice to have a company interested in seeing that an order is received in good order and short time. Thanks!"
- Ken Luzadder, Evergreen, Colorado 80439-9670
"Superb and timely...I really appreciate the service (and prices!)"
- Brendan Hickey, Mill Valley, California 94941-3407
"Again I want to thank you and your company for your help, understanding, and exceptional customer service."
- Brian L. Meyers, Homewood, Illinois 60430-2317
"You guys saved my vintage toilet!"
- Jeff Yoder, Bay City, Michigan 48708-5542
"Keep up the great service, I am certain that I will be back, and I will recommend your site to my friends and family."
- Robert M. Ryan, Canal Winchester, Ohio 43110-9321
"I will not hesitate to recommend Plumbing Supply to my coworkers. Great job with the quick turn-around!"
- Alan Schafer, Moorsetown, New Jersey 08057-1153
"Very happy I was able to find the part I needed, it was cheaper than my local plumbing supply, and I was able to get it faster."
- Jason Brennan, Saint Paul, Minnesota 55116-1634
"...thank you for fast and quality service...Thanks to you, the home front is back to normal....We would be very proud to have us added to your list of messages from happy customers."
- Jerry and Marlene VanderPool, Cambria, California 93428-2331
"I am very grateful I was able to find you and you had what I needed....I am very happy about my transaction with you and will recommend you any chance I get."
- Andi Bradley, Tuolumne, California 95379
"You did great!...You are certainly welcome to use my city and state if you so desire. Hopefully it will inspire confidence in others to use your great service...Thanks again."
- John Paine, Denver, Colorado 80211
"...and I am very happy with the quality of the product and how the transaction was handled. I will recommend you as a great source for unique plumbing supplies. Thank you...and thanks again for the prompt service..."
- Robert D. Grant, Braddock Heights, Maryland 21714-0247
"I can't thank you enough for all of your help....I'm sure we'll have another order soon....you can count on me to pass the good word."
- Teri Lancaster, Fruitland, Idaho 83619-3604
"Keep up the wonderful job that you are already doing......My wife shopped for about two weeks in 3 cities around our area, up to 45min away from our city with no success......We were so thrilled (with our site/ service) that we could not leave the Internet, Thank you."
- Dario A. Gonzales, Oxnard, California 93035-3145
"Thank you. I am very much impressed with your company. I look forward to doing more business in the future."
- Richard Glazier, Spencerport, New York 14559-9744
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"It's nice to know that you really can do business over the Internet and have a quality experience. Kudos."
- Brad Trescott, St. Charles, Missouri 63304-1231
"You made my day, my month, my year with your service that corrected a problem... without installing a whole new system, so you saved me a lot of money and I thank you wholeheartedly!"
- Christy Phillipps, West Tisbury, Massachusetts 02575-0242
"Thank you for your honest and prompt service. It has been a very good experience with your company."
- Marion Woodham, Florence, South Carolina 29501-4352
"Overall I had a great experience... you exceed my expectations. Thank you again for your wonderful service."
- Uri Braun, Cambridge, Massachusetts 02138-4900
"You have the parts I need all in one spot... you had solid brass items, not junk."
- David Hunt, Wilmington, Massachusetts 01887-2109
"I spent 4 hours here locally looking for this part and no one stocked it, 2 minutes on the net found your site and purchased item immediately."
- Richard Martinez, El Paso, Texas 79934-3114
"It's delightful to find a company visibly inhabited by live people who care...I've already recommended your site to several folks at my workplace this week....Thanks again."
- Dick Huset MD, Luck, Wisconsin 54853-3419
"Thank you, your service has been spectacular! Thank you very much for your very fast service!"
- Gordon Hartley "Satisfied Customer", Jacksonville, Arkansas 72076-9394
"Excellent website, user-friendly, fair prices and a good source for plumbing parts and supplies. You were the only place that had the old-style Rialto toilet parts."
- James Race, Frostburg, Maryland 21532-1416
"Received the seat today... it fits perfectly. Thank you so much for your GREAT customer service!! I plan to continue purchasing from you for supply needs and have greatly appreciated your friendly, personable, yet professional and efficient company."
- Diane Bowers, Travelers Rest, South Carolina 29690-9102
"Easy on-line ordering and good product description with photos / drawings for clarity. No guessing if this is the correct part!"
- Jamie Longtin, Naples, Florida 34112-2711
