"Seriously, I think this is the most vigilant customer service I've ever encountered."
- Cameron Clark, Santa Barbara, California 93101
"Even though this order was only for a few dollars, I was dealt with
like it was a large and important order...In today's world finding good service is rare...Impressive!"
- Pat Devine, Peru, Indiana 46970
"I am deeply grateful for all of your assistance. Without a doubt I know I can rely on your assistance when needed. Thanks to all of you."
- Edwin Lewis, North Las Vegas, Nevada 89031-0398
"Thanks so much for all the follow-up on my order. You guys are the gold standard for on-line purchase customer service."
- Greg Shaw, Bernardsville, New Jersey 07924-2005
"Anyone who gives good service, provides quality products and handles customer service the way your folks do it, deserves praise."
- Bill and Marta Pippin, Mooresville, North Carolina 28115-7724
"Your people are exceptional...Incredible...Amazing and Impressive! You have created a culture of service to which many organizations aspire."
- Michael Adams, Morristown, New Jersey 07960
"You may rest assured I will order more parts as needed. You guys do a fantastic job and I really appreciate the great service I received."
- Ken Gwyn, Carmine, Texas 78932-5122
"Ordered part on Saturday. Arrived at my home on Monday. What AMAZING service. So very happy with your company and will definitely order again when needed. Thank you so much."
- Mary Lou Walker, West Friendship, Maryland 21794-9428
"After I'd submitted my order online I got a phone call from one of your reps, telling me that since my order was going to ship from a location fairly close to me, the 2nd day delivery service wouldn't make any difference. He wasn't going to charge me the extra shipping and just wanted to let me know. This call came within minutes of my submitting the order. I was surprised and delighted. I have a hard time imagining Amazon.com doing something similar. I love dealing with a business that treats me with that kind of courtesy and respect. I'll certainly recommend you to others."
- Stephan Beitzel, Boulder Creek, California 95006
"I just received my order... It was the right part at the right price and quickly at my door. I can't say it any better than that. Thank you PlumbingSupply.com"
- Thomas Degner, Littleton, Colorado 80128-4340
"Great job!!! The label on the box I received with the parts I ordered had a sticker stating 'Under promise, Over perform, Exceptional Service'. This is the ultimate under-statement for your company. When I ordered my parts on a Friday afternoon, I was impressed with every aspect of my interactions with your company, I was surprised later in the day to receive confirmation that you had processed and shipped my order...My parts arrived on Monday. Thank you for truly over performing and providing exceptional service...Your team earned and deserves the praise for their efforts and execution to go above and beyond."
- Bill Leitch, Olive Branch, Mississippi 38654
"Just a word of thanks for your quick shipment and good service. I will be using you again."
- Joe Staum, New Milford, New Jersey 07646-1912
"I felt like I had already won by the great customer service I got and the end of the frustration I felt trying to find the plumbing part I needed locally. With the help of your customer service, I got the part I needed and fixed the faucet even thought I wasn't even sure what I was doing. Thanks again."
- Cynthia Ericsson, Bristol, Tennessee 37620-2111
"...Having looked at some of the testimonials, I totally understand their enthusiasm. Usually just about anywhere one purchases, there's a feeling of cold, hard business. But your company has been right there communicating personably with thank-you's, a timetable that you WAY ahead of beat the delivery, and genuine offers to help if need be. You feel SO SAFE! I'm glad I discovered you. You'll be hearing from me in the future."
- Terrell Rodefer, Van Nuys, California 91405
"I would just like to compliment and thank you for your quick and efficient service. The parts are installed and my customer is happy... your quick service and pleasant assistance was appreciated. I own rental properties and getting them up and running and keeping them that way makes my life and my tenants lives a little easier. Receiving the correct parts quickly allowed me to do so easily. Again... thank you."
- Bob Bainbridge, Independence, Iowa 50644-1831
"Thank you again for helping me troubleshoot my 60-year old toilet 'issues'! I already had made 5 trips to the local hardware store, not realizing they don't even carry the inventory that fit my toilet. Your knowledge, thoughtfulness and great customer service has totally made my day. Yes, I can now believe there are still people out there who truly want to help! Terrific job!"
- Gail Vanderhoof, Paradise, California 95969
"I just wanted to let you know that I was amazed at how fast I received my order. I ordered it at 8:53 am ...and had it by noon the following day. I received the tracking number shortly after the item was delivered....I was impressed and will be making future purchases with your company."
- Kerry Halstead, Alderson, West Virginia 24910
"I was really impressed by the quick delivery. The item arrived Saturday, only 2 days after being ordered and that was to Missouri. Thanks and the product worked great."
- Richard Schaumburg, Arnold, Michigan 63010
"I once had a small business and I have some idea of how much work goes into building one so I like to encourage people who are doing a great job."
- Richard Meyers, Pasadena, California 91016
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I will take this opportunity to let you know PlumbingSupply Group LLC has been nothing short of excellent to work with. I will be using your company in the future should the need arise."
- Boyd Arends, Clark, Missouri 65243
"It's rare these days that businesses take the time to do that little extra to make someone's buying experience pleasant. I'm happy I picked you from all the other plumbing suppliers that were available on the Internet..."
- Paul Peters, Omaha, Nebraska 68137
"Very thorough site. Makes me confident I'll get what I order!"
- M.C. Frazer, Rancho Santa Margarita, California 92688
"Thank you for the prompt service and excellent email notifications on the order status. A pleasure to do business with you."
- Mark Johnston, Killeen, Texas 76571
"Thank you, all, for being so nice and living up to your goal - to 'under-promise and over-perform.' You surely did this with us and we will never forget it. It is so refreshing and uplifting, to find a company of people who have learned and practice awesome customer service skills. There are fewer and fewer of you out there. I would always want to be associated with people like yourselves."
- Vincent Franco, Belleuve, Washington 98006
"I'm the type of consumer that compliments when deserved and also speaks up if I'm not satisfied...Very fast shipping and excellent range of products. This was my first order with your company and I will be returning again soon."
- Terry Carson, Kane, Pennsylvania 16735
"You guys set the standard for customer focus. The web site was outstanding. The response to the order outstanding and the fact you forward my feedback to someone and the fact that I received a shipping notice hours after placing the order was great...I worked for HP for 36 years in customer support and we were almost as good as you guys. Keep up the good work."
- Joe Lingle, Blue Ridge, Georgia 30513
"Many thanks - you made me smile. Received my (little) order today - fast delivery/accurate/part works..."
- Malcolm Waddoups, Westfield New Jersey 07090
"We've been having a really hard time finding parts/accessories...so I appreciate that you checked...to ensure this part will work. It's hard to find great service these days, so kudos to the staff."
- Jennifer Breston, Libertyville, Illinois 60048
"Your web site is easy to navigate and I received what I saw, very important. Thank you for providing quality products at a good price and probably more importantly, such a BIG selection to choose from."
- Steven Geye, West Dundee, Illinois 60118
"What a pleasure it was to talk with a nice human with an abundance of very bright brain cells!"
- Pam Nesbit-Ferris, Savannah, Georgia 31406
"Thank you for what you do. I have been so impressed with the service that I have received from your company...It has been a pleasure conducting business with you...I shall recommend you to my family and friends."
- Teresa Morris, Alpharetta, Georgia 30022
"It was easy to find what I needed and checkout was simple. Shopping with Plumbing Supply was great! Thank you for the service."
- John Payne, Knoxville, Tennessee 37918-2368
"Thank you for sending the right stuff. I'm amazed it went that well. You delivered. I will refer you to all my friends. Good Job."
- Michael Yenshaw, Roanoke, Texas 76262
"Every plumber and a contractor I've had in my house said 'sorry - can't get the parts.' They should know about you guys..."
- Andrew Linder, Teaneck, New Jersey 07666
"I just wanted to say thank you for the excellent service...I will recommend your business to everyone."
- Jorge Arvizu, La Porte, Texas 77571
"Thanks again for helping me solve my problem very inexpensively."
- Annie Gardner, Raleigh, North Carolina 27607
"Thank you for solving my problems...I came across your web site and ordered one from the picture of my toilet, and it worked right from the start...I will be back for my plumbing supplies."
- Roger Bailey, Mayport, Pennsylvania 16240
"Thank you for your expeditious handling and great communications...I am in sales also, and have a high respect for companies, large and small, that still feel customer service is important."
- Binnis O'Brien, Brewster, Massachusetts 02631
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Thank you for the quick service...Your web site is amazing, easy to use, I will be back as needed. I will also tell my friends to bookmark the site. Thanks again."
- Lewis Allen, Feasterville-Trevose, Pennsylvania 19053
"Thank you so much for your continued service of excellence!...Your company has always been efficient and a pleasure to work with."
- Kirstin Peltz, Roslindale, Massachusetts 02131
"Thank you for...the amount of care taken to insure that your customers are happy and that any questions that the customer may have get answered promptly and in full. This you have done and done well."
- Gary Stiles, Rakeman Plumbing, Las Vegas, Nevada 89129
"Thank you for my supplies! Everything worked out great!....I, myself, am a purchasing professional. In today's times, I feel it is important to tell people how much good service and quality products mean."
- Roy Burrel, Walhalla, South Carolina 29691
"Thank you very much for assisting me...I have to say that I am very impressed with the responsiveness and professionalism of the people working at PlumbingSupply.com®....I would not hesitate to recommend your site to anyone needing plumbing supplies as I am sure they would receive top not service."
- Donald Dahlquist, Saint Paul, Minnesota 55104
"I really and truly loved doing business with your company...You were the ONLY one who had ALL of my parts that I needed!!! You are definitely a 'Keeper', and I have added you to my 'Favorites'...Your site is soooooo cute and sooooo very easy to use. Me, not a computer guru, had NO difficulty using it at all!! And, Wow!! I ordered the parts and they were delivered to my door Fast! Could not believe how quick the parts came!! You have a great site...I really and truly appreciate all you have done!!!"
- Maryann Licata, Westmont, Illinois, 60559
"Wow, talk about great customer service...The sales staff was extremely helpful and knowledgeable about the products...Everyone should know what a great company you are to work with."
- Scott Popolizio, Derby, Connecticut
"Just want to let you know that I placed my order on Saturday and received it on the following Wednesday. I am impressed with your service and would not hesitate to do business with your company again. Thank you."
- Bianca McElrath, Kingston, New York 12401
"Thank you... not only was the correct part shipped, but it arrived just four days after placement (of order) and the price was fair. You have a happy customer."
- Robert Pratt, Brookings, Oregon 97415-8270
"I just really appreciate the people that work there at your company. They are so patient with me and eager to help. You just don't find that anymore. You have a great company that offers quality, affordable, hardware. Thank you so much."
- Melissa Navarro, Houston, Texas 77009
"The level of professionalism shown by your company and its employees is outstanding. I am, and shall remain, a loyal customer."
- Lorin Stapleton, Brewster, New York 10509
"You are awesome, thank you so much! Good service is hard to find and great service is so rare, most have never experienced it...I don't know how you have done it, but you have a great company that provides great service, all the time...My hat's off to you and your team."
- Boyd McGathey, Overland Park, Kansas 66211
"Prompt, courteous customer service...very fast, thanks!"
- David Peterson, Port Orchard, Washington 98366
"It is too few and far between that you find a company that actually delivers on what they sell. Count me as a extremely satisfied customer!!"
- Charles Baldwin, Ridgecrest, California 93555
"Your customer service people have been great about answering my many stupid questions...Thanks for the patience you've had with me..."
- Benjamin Fritts, Northport, New York 11768
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I really appreciate your helpfulness and cordiality. I'm going to miss your emails."
- Candace Pearson, Houston, Texas 77024
"Thanks for making this affordable for us. We're a very small all volunteer wildlife rehabilitation organization who now has college interns. (We) think you guys are great."
- Margaret Beck, Tallahassee, Florida 32303-4627
"Received my order in two days! It arrived here on Friday and the tomato trellis was built yesterday, Saturday. Thanks for the great service."
- Gerald Sherman, Clovis, California 93611-0324
"Melanie and the other staffers we dealt with were a pleasure to do business with, even when we found a couple of our guestimates for flex faucet connector lengths were off too much to use the parts ordered and we had to return them. No fuss, no bother."
- Gordon McCallum, San Benito, Texas 78586-7768
"I was thrilled to find all the information about our older model Eljer toilet. There were pictures, diagrams of working parts that my husband could not find at Lowe's. We are completely please with your easy to use website, the email updates on the order, the tracking information! And, I love the toilet seat! My husband will really appreciate the replacement part when he needs them."
- Roland and Ellen Allen, Shelby, North Carolina 28152-7556
"I appreciate your honesty and straightforward approach concerning network and credit card security."
- Larry Park, Aloha, Oregon 97006-2902
"Thanks for automatically reducing the shipping costs to meet the time frame knowing that where it's shipping from is so close, that the normal shipping method will get it here just as quick! That's excellent and that's customer service!!! Thanks!"
- Steve Stavropoulos, Santa Rosa, California 95405-8612
"Awesome, plumbers quoted me $959.00 to fix 2 running toilets in my house. I'm still in shock over that price. You had both my toilets listed with the parts available. What could be easier than that? This was the easiest online shopping that I've done in a long time. The only thing that would have made it easier is if you guys would have fixed both my toilets. Otherwise, I don't see how my shopping could have been easier. I'm a 53 year old woman fixing running toilets for the 1st time and shopping on this website couldn't have been any easier. Great website and very very easy to use."
- Sandy W., Tempe, Arizona 85281
