"It is high time that the ideal of success should be replaced by the ideal of service."
- Albert Einstein
"I received this order in 2 days, shipped to Pennsylvania! The WingTite shower drain was the perfect fix for my customers drain issue. Thank you for the speedy service."
- Steve Hoak, Willow Street, Pennsylvania 17584
"Your customer service is the best of any online vendor I've dealt with... it was a great experience to do my Internet shopping with your company."
- Jim Merrill, Katy, Texas 77449-3311
"Was a little skeptical about ordering from so far away, but my order arrived in terrific shape and was exactly what I needed to get my older Kohler back in working condition. I will tell others of your wonderful service, and continue to use you for all future plumbing needs. Well done in stocking the hard to find or no longer available plumbing items!!!! ...a company like ya'lls needs to be made aware of, the ability to maintain older in house fixtures is a true hidden gem."
- Dwayne Sans, Nashville, Tennessee 37214-1121
"This is the way Internet business should work!....Thanks."
- Greg Glasscock, Auburn, Alabama 36830-7255
"I received my order today. I was surprised how fast it arrived... Thanks for your fast service... when I need ANY plumbing supplies I will definitely use your company again."
- David Ratcliff, Cleveland, Tennessee 37312-4606
"Keep up the good contact service. They return emailed me quickly... You've got a wonderful company."
- Eddie Dachille, Staten Island, New York 10305-2639
"You are #1 with me! You have given me such good service I am telling EVERYONE who might need your services how great your service is and how wonderful to find everything in one place. It is refreshing to receive service as if I was the only customer you had that day. Thanks for achieving and maintaining such high level of quality service and products."
- Linda Mohr, Gillette, Wyoming 82718-9323
"I wish I had just come here in the first place."
- Leo Sobczak, Florissant, Missouri 63031
"Thank you. Your follow up and customer service is great! I work for a manufacturing plant and have shared my story here at work to illustrate great customer service and follow up. You guys keep up the good work."
- Tracy Shaver, South Jordan, Utah 84095-8359
"I have nothing but good things to say about PlumbingSupply.com. From what I see, you are a very good company; web site is easy to work with, and you have answers readily available for most anything people might run into. You are ergonomically top notch."
- Richard Nelson, Ewa Beach, Hawaii 96706-3977
"Thank you for your great customer service and your quick shipment. Not often does a company offer good customer service any longer, and few really strive to please the customer. Yours was great...Anytime I need plumbing I will turn to you."
- Beverly Kindhart, Sylmar, California 91342-2655
"I'm glad I found you, I've been looking for this part for two years, I'll be back!! Good service should always be complemented... thank you for your outstanding service!"
- Gary Shaw, Flagstaff, Arizona 86001-3536
"I have to say - this is the third time I have ordered from PlumbingSupply.com® and I have never dealt with a more painless web site. Items that locally are harder to find are stocked and you guys ship quicker than any other web site I have used. By far the most professional and efficient site...I just wished I found you sooner.... I wish other companies (especially construction related supply) were as easy to work with and as courteous as yours. I will spread the word."
- Jason E. Cooley, Shoreline, Washington 98177
"It's hard to find a company that still cares for their customers. Keep up the good work."
- Allan Schultz, Fort Atkinson, Wisconsin 53538-1819
"Thank you for such a fast delivery, and I mean fast. I know the post office has a lot to do with it, but I ordered my part on Saturday and I figured I wouldn't get it until at least Thursday. I got it Monday, I didn't think it was possible. So thank you so much, because I really needed the part. Plus you made my wife and daughter very happy the toilet is working again."
- Curtis Mihor, Brookfield, Wisconsin 53005-1613
"I just want to let you know how I appreciate your prompt delivery and service on my small order....It has been a distinct pleasure to purchase from you. Thank you very much."
- Julian Robb, Clackamas, Oregon 97015-6220
"I wanted to Thank You for the excellent service that I received on this order....You may quote me on everything that I wrote you, because I am a hard guy to please at times
and when someone goes out of their way to make me a happy camper, I am glad to express myself back to them and hope others will take advantage of your kind and generous things
that you do to keep customers."
- David Tucker, Timberon, New Mexico 88350
"1. You always have what I need when local stores no not. 2. You easily ship anything mailable to territories (like the US Virgin Islands)."
- Thomas Hoyt, Christiansted, Virgin Islands 00820-4429
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Your sales people responded promptly to my inquiries. They also were very helpful in ensuring I ordered the correct part. They treated me as if I were ordering $20,000.00 worth of part instead of $20.00 worth. Thanks, and keep up the great customer service."
- Paul Remke, Suwanee, Georgia 30024-4045
"Wow. Thanks for the super fast shipping....Outstanding service! Much obliged."
- Ron Kays, Larspur, Colorado 80118
"Just to let you know that I could not find the inside coupling I got from you ANYWHERE ELSE, not even the local plumbing supply "go to" place... it saved me hours of work and grief."
- Sam Camilleri, Kenmore, New York 14217-1159
"I think I should take the time to simply say, 'You folks are great.'"
- John Mulder, Mehegan Lake, New York 10547-1835
"I really appreciate you folks keeping me informed...happy to recommend your company to anyone."
- Paul Sonia, Portland, Oregon 97230-2528
"We had a toilet out of commission two days before a big to-do with no place in the area that carried the part. I ordered from you and the part came two days later. The part was on and the toilet working just hours before a 39 person get together. I thank you and my guests thank you. You really saved the day!!! I would not think twice about recommending you or doing business with you again. Keep up the great work. When a company does a good job, people should know."
- Mike Schuster, Norfork, Arkansas 72658-9081
"I wanted to let you know I received my order and I appreciate the timely manner in which it was shipped. In addition, the personal help I received over the phone from your company was first rate. In this day of all too often poor customer service, your company shines above all the rest. Thanks again for your fine service."
- Paul Bohmann, Springfield, Pennsylvania 19064-1425
"Thank you for the quick and efficient service. You have a happy new customer."
- Ken Hall, Lakewood, California 90712-1339
"I applaud your company and your excellent service."
- Norman Aaronson, Niskayuna, New York 12309-1939
"Thanks for the attention. It is rare now a days to have such prompt and courteous service. Your company should be thankful."
- Patrick Poland, Auburndale, Florida 33823
"I have been very impressed with your service. In fact I told our plumbing contractor about your site...I also compared your prices and you beat the competition handily. I think you guys have a winner of a system on your hands. I am glad I found you."
- Jerry Falco, Williamsport, Pennsylvania 17701
"I was nervous at first ordering without speaking to a live person, but you have made me a believer and a loyal customer."
- F. Pabros, San Jose, California 95112
"Thank you very much. You guys are really good! I will recommend you to my friends."
- Frederick Laske, Canandaigua, New York 14424-9009
"Great site... easy to navigate. I was VERY happy to see all the model numbers listed on the parts pages. My toilet model had changed to a different one and you had it listed. It was EASY to locate the part I needed!"
- Kimberly Nichols, Olivehurst, California 95961-7554
"Very good website. Easy to use diagrams. Will recommend your website."
- Chris McQuinn, Omaha, Nebraska 68137-3016
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I really appreciated when I experienced a re-occurring problem and emailed your office, you were able to provide precise information of the cause and explained that it was not a malfunction in the product. That saved time and unnecessary involvement with a serviceman."
- Clifton Underwood, Chicago, Illinois 60617-3717
"Thank you for the excellent response time...the shipping time was fantastic and the follow up e-mails from your staff was super fast and informative."
- Frank Bates, Fisher, Indiana 46038-9290
"Thank you for your prompt service on my recent purchase... it's been a pleasure doing business with you. Thanks again."
two years later (while placing another order) Mr. C.N. wrote:
"... what I purchased from you two years ago performs flawlessly. Thank you...."
four years later (while placing a small order) Mr. Cuong N. wrote:
"... You guys are great. I'm really glad that I bought from you..."
- Cuong N., Rowland Heights, California 91748
"This was my first order and I am very happy with the product and service that I received... excellent customer service."
- Mike Hsu, Milpitas, California 95035-5443
"I emailed a question to you. It was easy to email you and I got a prompt helpful response."
- Robert Martynowych, Riverside, Pennsylvania 17868-0487
"It is such a pleasure to deal with a company that delivers what it promises... I am really happy that I found your company...Thank You for being there..."
- P. Salyers, Owasso, Oklahoma 74055
"Your site is great, one of the best I've used (for plumbing)."
- Sheila Forward, Camden, New York 13316-1423
"Thanks again!!...Thanks for supporting APO addresses!! Living overseas during times of deployment is challenging, but companies like yours who are willing to make shipments to APO addresses using what has become unconventional and inconvenient shipping mode (the U.S. Postal Service, rather than UPS or FedEx) demonstrates real support for the troops!"
- Michael Dean Noah, Heidelberg, Germany
"I am very pleased with your service and will definitely recommend The PlumbingSupply Group to my friends."
- Dennis Fowler, Otego, New York 13825-3204
"Extensive product inventory, great links to parts diagrams... Awesome site, don't change a thing."
- Thomas Geigerman, Cary, North Carolina 27519-7552
"Your website is a wealth of knowledge. It's my go to site for plumbing supplies and questions I need answered. Not too many companies are as concerned or conscientious about customer service like your company
- Tom Barnhart, Stow, Ohio 44224-1151
"...and it's perfect. I thank you, my family thanks you but our turkey doesn't. ....and it was a pleasure ordering from you. You made our Thanksgiving....Thanks for the fast shipping."
- Chris Humphries, Great Falls, Montana 59404
"The part cost less than I thought it would... Selection was enormous... I'll be back. Thanks."
- Tom Witzel, Holden, Massachusetts 01520-1750
"I am a frequent shopper, but never had better experience than in this site."
- Anina Lebed, Miami, Florida 33176-1377
"Good prices and easy to find what I am looking for... I only order parts from PlumbingSupply... Keep doing what you're doing."
- Jason Steiner, Mohnton, Pennsylvania 19540-8903
"Very easy to find what you need... Very professional."
- Felipe Valenzuela, Galt, California 95632-1537
"I recently called about a problem I was having with a toilet seat that I had purchased from you. My call was addressed immediately and within days I received a replacement. In the interim, I received several phone calls and e-mail messages apprising me of the order status, tracking
info, etc. I even got follow-up messages seeking to ensure that I had received the package and that all was well. I am truly impressed with your service and I will be happy to tell anyone about it. Feel free to quote me. It is so refreshing in this day and age of impersonal service to find a company that actually responds to its customers and follows through on its promises. I wish you nothing but continued success."
- Dennis Branscum, Massapequa, New York 11758
"Finally found what I needed. Easy website to use! I just put item in search and found right away. Good shopping experience...I don't see where you need improvement."
- Deborah Gonzalez, Laughlin, Nevada 89029
