We Have Some Satisfied Customers

"I am glad to see that you live up to your goal 'Underpromise and Overperform'. You did more than that. You recognized the problem and promptly corrected it. In fact, it is through your website that I was able to correctly identify the parts I need. Over the last three years, I've changed 3 or 4 flappers bought at Home Depot or Rings End. Those never worked properly. Keep up the good work. I shall not hesitate to recommend your website to anyone who needs plumbing parts. I thank you, once again, for being so kind and prompt. You guys are incredible."
- Dr. Somar Wijayadasa, Stamford, Connecticut 06903-3622

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"I just wanted to drop you a line to say what a truly excellent customer service experience I have had in tracking down and ordering parts for my pond. I have worked with I think four different support reps over the period of a week or so and have had knowledgeable, courteous and prompt service from all of them. I will definitely be ordering all my plumbing supplies from you in the future."
- Geoff Quelch, Aurora, Colorado 80015-1746

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"I needed a LOT of help ordering fittings for a fitness equipment cart prototype. All I had to start with was a rather vague idea and a fistful of sketches. Your customer service team was wonderful to me. Simply wonderful. Every single person... let me repeat that : EVERY SINGLE PERSON with whom I came into contact, whether through telephone or email, was INCREDIBLE. Every single person was patient, kind, supportive and extremely helpful. If I lived anywhere within a 100 mile radius of Chico, I'd request to come in and hug each and every one of you."
- Kaiya Wittiker Hughes, Stokesdale, North Carolina 27357-7405

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"Thank you for all of your assistance. The level of service provided on this request for a small order is amazing! I'll recommend your site to any with confidence."
- Tim Boukal, Omaha, Nebraska 68131-2672

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"I order a ton of product online and this was the very first time a company said that they are not charging me extra shipping charges due to it not being necessary (even Nordstrom doesn't do that)."
- Sandy Miller, Broker/Owner Help-U-Sell Westside Properties, Santa Monica, California 90401

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"If more companies, and people in general, will follow PlumbingSupply's superior customer service, then maybe there's a chance yet for America."
- Kurt Hofmeister, Woodburn, Oregon 97071

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"Thank you for your great service....I was truly delighted with the excellent service that I received from you and your company......It's really nice to deal with a company that is so responsive.....Keep up the good work! You guys are great and I'll certainly order from you again."
- Joe Fant, Los Gatos, California 95033

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"...just wanted to let you know that as an online only shop, you do a great job of communicating with your customers! Always very prompt service. I'm impressed! Your prompt response is always appreciated and in the online business, you've made this customer feel very confident about ordering online from you....it's rare to find an online company that really works for the customer...I will be sure to spread the word about your company and staff and the great job they do!"
- Debi Yarbrough, Cummings, Georgia 30040-5893

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"It is a pleasure to do business with a firm whose philosophy mirrors that of our firm, that is to 'underpromise and overperform.' This is refreshingly old fashioned in a business world which has become impersonal and distant from the customer....My congratulations on your winning attitude! It would be a privilege to be included in your testimonials."
- Dick Dobson, Sr., Cedar Falls, Iowa 50613-4518

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"...I was quite surprised at how quickly they came and how reasonable the shipping charges were. Usually you pay a fortune for postage from companies such as yours. Your service is remarkable. I will make it a point to buy all of my plumbing supplies from you from now on. Keep up the good work......I can't tell you what a pleasant experience it was to deal with you. You don't get service like yours any more and I just wanted to make sure you knew I appreciated it."
- Sidney W. Jeffrey, Lancaster, Pennsylvania 17602

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"...You get an A+ in customer service....Finding companies these days that go that 'extra mile' to satisfy their customers are few and far between. I commend you and your customer service reps for a job well done. Keep up the great work and I am sure your company will be very successful."
- Natalie Turner, Charlotte, North Carolina 28269-2232

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"What service and support... If you don't mind I will pass the word along in our Delta Air Lines pilot newsletter...."
- C. Ervin, Marietta, Georgia 30068

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"Thank you, Thank you, Thank you. Plumbing an old-fashioned bathroom is never easy, but you folks have made it easier and I'll certainly recommend your company to others."
- Robert Barene, Aberdeen, Washington 98520-2402

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"I am very impressed with your customer service...Your company is clearly on top of communication...I will not hesitate to do business with you again."
- Connie B. Krum, Lino Lakes, Minnesota 55038-9629

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"Thank you...You are certainly living up to your over-performing reputation....Again, my compliments on your service...."
- James L. Miller, Winooski, Vermont 05404

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"We will certainly use you folks again and recommend you to our friends and associates."
- Doug and Karen Hewitt, Framingham, Massachusetts 01702-6418

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"You met my needs, keep up the good work. Tell your IT guys they have a great web site. As an old retired dude, one of life's lessons I've learned is that we should never fail to acknowledge good work of others. I also admire any business entity that meet the standard of accomplishing exactly what was promised. From the ease in which I navigated the web site, located my parts and ordered (with confidence) until their promised arrival, it could not have possibly been improved. After 35 years in real estate, construction and land development, I do recall days when I needed a little lift and not a kick in the pants. Thank your staff for keeping you close to your customers."
- Chad Colley, New Smyrna Beach, Florida 32169-4500

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"Actually, I don't know much about household repairs... I was looking for an item that was discontinued and replaced by another item... Your Customer Service emailed immediately!! I was VERY impressed. I have an account with Home Depot. I will now use your company in the future!! I'm seriously NOT EASILY IMPRESSED... and your Customer Service Department was lightning quick and your order form/system is very easy and quick!! You guys have got a good thing going there! I wish you continued success!! Also, our order was received much quicker than expected, which was just icing on the cake, so to speak!"
- Victoria Tedesco, Myrtle Beach, South Carolina 29579-5103

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"I do a fair amount of purchasing on the Internet and I've never had a service experience better than I had with your firm....Thank you for your attention and the wonderful service. I wish all e-tailers were as concerned about service and satisfaction as you have been."
- Stephen Bona, North Carolina 28211-3956

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"...I appreciate your approach to doing business. It was a pleasure finding your website... I will be doing business with you again. Thanks again."
- Dr. Gary J. DiNezza, Buffalo, New York 14213-1207

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"Thank you, your service has been spectacular! Thank you very much for your very fast service!"
- Gordon Hartley "Satisfied Customer", Jacksonville, Arkansas 72076-9394

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"All I have to say is thank you for providing exactly what I needed, I hate being forced to buy stuff I do not need."
- Daniel Houchen, Cincinnati, Ohio 45252-1946

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"You don't know how good it is to deal with a company like yours. You have made my week....I will tell others about your company."
- Jim Bohn, Ferndale, Maryland 21061-2617

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"You are amazing! Most impressive that you would go out of your way to help me out on such a small purchase. I am very impressed! Your staff was outstanding!"
- M Poole, Albany, New York 12203-5036

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"Everything was perfect...You obviously haven't lost track of what your company is all about -- the customer! That's refreshing in today's business world. If ever I am in need of plumbing parts again, I will definitely contact your company!"
- Fred Siler, Sandy, Utah 84092-5003

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"Your expediency in processing my order, and excellent e-communications, says a lot about your commitment to your customer...I am very pleased."
- Gilbert M. Hale, Pittsford, New York 14534-2621

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"Until a person has received the kind of good service you provide, they never know how lousy it is at other places."
- Jim Morse, Bagdad, Kentucky 40003-6204

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"You guys rock!...I was very impressed with your staff's efficiency and speed! You don't see that too often these days."
- Lee Zgut, Los Angeles, California 90046-2370

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"Wow... an answer to a question on a Sunday. I'm impressed! Thanks for your help!
- John Credi, Hollister, California 95023-6604

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"Dear Friends- The part was exactly what we needed and the order came super fast... Seriously, we were so thrilled to track down that tiny little part. It made the difference between being able to fix the faucet or having to replace it."
- Matt Dall, Putney, Vermont 05346-8823

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"We would like to just THANK YOU for the quick service. The part was correct and we received it in a couple days as promised, even though it was a holiday week!! Very happy with your company and will spread the word! Thank you again!!
- Raeanne Martin, Winsted, Connecticut 06098-1428

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"Keep up the great work! The last time I ordered from you the part came with great directions to help me fix my own toilet, saving me time and money over having to hire a professional. Thanks!!!"
- Tami Eubank, Conroe, Texas 77385-3701

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"I wish all Internet shopping was that fast.....You guys are good! Thanks a million"
- Robert T. Wright, Glorieta, New Mexico 87535

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"I love the product details given and other helpful information. Customer reviews are very helpful as well. It makes it easier to decide between similar items. I really do not have complaints at this time. I thought the whole experience was excellent."
- Cheryl Graham, San Marcos, California 92069-5648

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"I almost bought what I needed from [another vendor] for less but your product descriptions were better with photos of what was included in order. It wasn't clear whether the [other vendor's] product included ALL the parts. You have a well organized site with clear descriptions and model numbers."
- Verne Stolte, Fairfield, Iowa 52556-2844

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"I appreciate this kind of customer service to no end, and my wife (skeptical of online shopping) will let me come back, I'm sure. Keep up the good work."
- Dave O'Brien, San Jose, California 95128

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"I placed an order on a Thursday... My order was confirmed within two hours and must have shipped early the same day as I received the shipment via USPS Priority on Saturday. That means that from the time I placed the order until I physically received it was only about 56 hours! I am truly amazed that you could receive an order, confirm the order back to me, process the order, pick the items, pack the items, ship the items and have USPS physically deliver the package in that short a period! WOW, nobody else has customer service like that...I continue to be impressed by the "way-above-average" customer service provided by PlumbingSupply.com® and firmly believe that an exceptionally high level of service should be shared as much as possible...I am sensitive to the exceptional level of service provided...thank you for being one of the most customer-centric companies in the US!"
- Don Behlhaber Fort Collins, Colorado 80524-4867

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"You met your goal (underpromise-overdeliver)...I was very impressed with your promptness, your professionalism and your service. I will use you in the future and I am already telling my friends - who all are renovating homes like me - about your service. Best of Luck."
- Jose A. Espinosa, Jamaica Plain, Massachusetts 02130-2588

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"I like your website. I (needed) to get more info on a product... your customer service was wonderful. She called the manufacturer to get the info and (contacted) me within the hour. Very helpful. Thanks and (I) will recommend you to others customer/jobs that I do. You are a great company to work with."
- Matt Eglin, Phoenix, Arizona 85013-2615

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"Great site, thanks! I found exactly what I needed... times are so tough and rarely do you find good customer service. PlumbingSupply is the type of company we need a lot more of."
- James Gildersleeve, Charlotte, North Carolina 28269-6170

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"You guys have been great to work with. One of the few competent businesses left... Awesome! I wish there were more like you guys out there. Shipping was fast, product was correct (when I ordered the right one), and the return process was smooth (when I didn't order the right one). Your communication was excellent through the whole process and I have already told all my friends. Thanks again..."
- Steve Vanslyke, Republic, Washington 99166-9753

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"Love the site. I especially like how well the pictures are placed with the corresponding items; makes it quick and easy."
- Chris Towers, Atascadero, California 93422-6056

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"Thank you!!! I can't believe how hard it was to track down these simple parts that a so-called "professional" mangled the last time he worked on my water heater!"
- Daniel Schmick, Newark, Delaware, 19702-1615

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"Your customer service staff members are ALWAYS very helpful. I would be honored to be 'quoted' on your web page! Thanks again for all your help!"
- Dionne Walker, Houston, Texas 77088

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"Excellent prices and you stocked everything I needed. Definitely going to bookmark your website. You have a huge selection of items. I will gladly use you for all plumbing needs... I've talked about your company to friends and family. After showing them your website they agree you have an amazing supply of materials. Your website is easy to use and full of good information. Keep up the good work."
- Robert Tubbs, Merrit Island, Florida 32952-5805

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"It was such a small order but you still showed great care.....You people are a class act.....The service that I've received has just substantiated my very positive opinion of the company....Thanks again."
- Lawrence Brombach, Pullman, Washington 99163-2452

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"Man, you guys are unbelievable! Thank you very much and I swear that from now on I'll buy all my plumbing supplies from you guys... and I have shared my experience about your company to my friends as well. Great service is just hard to come by these days."
- Gerardo Toribio, Yuba City, California 95993

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"I want to take the time to write and say what a great experience it was doing business with you...Everything worked as it should, without any hitches: order placement, order confirmation, shipping confirmation, and prompt delivery."
- Jonathan Ball, Pasadena, California 91104-1731

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"Your website contained all the help I needed... Wanted to say "thanks" for the quick service. The part I ordered was exactly what I needed and could not find locally... I took a look at your testimonial pages and you certainly seem to have a LOT of happy customers which speaks well for the way you conduct business, not something that is the "norm" nowadays. Should I find myself in need of further parts from you, I certainly will not hesitate to place another order or refer others to you. Thank you and please continue to provide your excellent service to your many customers."
- Kay Moneysmith, Sarasota, Florida 34233-3561

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"Your performance/ responsiveness is incredible....add my name to your list of satisfied customers."
- Dan Patton, Burlington, Kentucky 41005-8014

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"Customer service was excellent and I felt valued even though it was a small amount purchased. Thanks again!!"
- Christopher Larsen, Mansfield, Ohio 44903-9129

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"Thank you for your attitude toward customer service. It is very refreshing to find a business out there that really cares."
- Chuck Pfaff, Auburn, California 95602

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"You guys are incredible....I am impressed with your service and will tell all of my friends about you."
- Gary Turley, Yukon, Oklahoma 73099-3273

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"Great website! I've been looking for a few oddball pieces all over the place. Glad I was able to find them all on your site. I was happy to find your website, as I've been digging around for several weeks sourcing odd little plumbing parts for a small project I'm working on. Nothing terribly exotic, but I always seemed to end up needing the things my local suppliers didn't have. Your website was easy to navigate, and your customer support was very helpful, even as I changed my order a couple times after initially placing it. You're bookmarked now, and I hope to do business with you again in the future. Always nice to work with vendors who "get it"."
- Dave Amason, Los Angeles, California 90065-4125

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"...Really, really great on the customer service side. I've already told some friends to look for their plumbing supply needs and check you out on the web!!!!"
- Henry (Hank) Fuchs, San Francisco, California 94127-1543

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"Love that you have pictures of the different model of toilets loaded, parts breakdown and descriptions are very easy to use. Passed on your site (information) to other people."
- Joseph Pascarello, Las Vegas, Nevada 89113-6158

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"Everything was perfect, easy and very simple. Thanks again for the quick turnaround....Thanks again for the great job."
- Kevin Lentz, Holt, Michigan 48842

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"You folks really helped us out, and if we hadn't gotten the help we did from PlumbingSupply, I don't know what we'd have done."
- Linda Bakkedahl, Lytle Creek, California 92358

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"Thanks for the quick service, I will put you on my great service list."
- Harold Short, Ellensburg, Washington 98926

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"Great job and service! We received what we ordered and the best price and quick service and delivery!" and on another order, "Last order was picture perfect. Had a follow up phone call to confirm PayPal purchase and the fitting arrived very quickly. I was very pleased and impressed with your service. Keep doing what you are doing and how you are doing it - best prices + excellent service = great value!"
- John Orla-Bukowski, Alameda, California 94502

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"This site is PERFECT for everything I need, ships quickly and is easy to navigate."
- Christine Suszko, Irvington, New York 10533

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"Your site is great!!...First time buying plumbing on the net. Found your prices and shipping very competitive with local distributor and still would have had to wait for delivery. Glad I surfed to your place."
- C.T.

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"...I want to tell you that I was pleasantly surprised by the good service you provided for such a small customer. I only wish that I could provide you more business."
- "I prefer that you attribute my note to a 'Homeowner in Portland, Oregon'"

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"Easy to find products that I needed and I liked the sizing tables... This was the first time using your site and it was easy and informative. I'll be a returning customer."
- Justin Viaene, Mount Clemens, Michigan 48043-1785

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"...and we will continue to purchase plumbing products from your company -- Your excellent customer service makes all the difference. We are very happy with your website and service. Keep up the good work."
- Robin K. & family

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"I've spent an hour reading your www pages. All the inspirational quotes, all the bios of your team, even pictures of 'Vic.' These pages deserve an award. I wish I knew where to nominate you. Don't think I'm being facetious. I'm completely sincere. I enjoyed your pages. Thank you."
- Ray P.

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"...You guys are very prompt and understanding. I really appreciate your assistance and cooperation. Good job! Thanks again."
- Christopher K.

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"...I have to say guys....I just fell across your site through google.com, looking for inspirational quotes (sorry!) but I am very impressed! Feel like I already know Vic and love your marketing style. Great site...and I'm a qualified web developer so I know a little about those things! You are an inspiration to the world of plumbing!"
- Karen B.

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"Very easy to order and check out... I have run into some issues where the shopping cart becomes very difficult to use and check-out. Not with your site!, it was a breeze. Thanks again!"
- Keith Stevens, Beaverton, Oregon 97007-4896

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"...It is nice to deal with a company that responds to problems (even minor ones) in this manner. This type of attitude is what puts a :) in Customer Service."
- Charlie, Vicksburg, Mississippi

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"...Than you again for your wonderful customer service. I will recommend your services to those looking for plumbing supplies."
- Barbara, Sausalito, California

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"...Sorry to take so much of your time but I just can't thank you enough. Keep up the good work."
- Trey, Austin, Arkansas

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"Could not find the part I needed at any local big box or hardware store. You guys have just what I needed! Easy to use, great selection!"
- Lloyd Parker, Kansas City, Missouri 64116-4615

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"The web form made it very easy to identify my faucet and buy the exact parts I need. Thank you."
- Eric Gauthier