Frequently Asked Questions
Q. "Is the scale inhibitor system's active ingredient safe?"
A. Yes! All ingredients used are 100% pure food grade materials, are safe for ingestion by humans, animals, and plants, and do not build up in waste water. The organic phosphates used are approved by the USDA and meet purity requirements as a food additive by the World Health Organization.
Q. "Will these scale inhibitor systems change the taste or odor of water?"
A. No. The active ingredient is colorless, tasteless, and odorless when used as recommended.
Q. "Will these scale inhibitors prolong the life of my plumbing?"
A. These scale inhibitors will help reduce scale build-up and corrosion of pipes and therefore extend the life of your hot water system.
Q. "Do I install the hot water scale inhibitor before or after the water heater?"
A. It should be installed before the water heater somewhere on the cold water line leading to the water heater.
Q. "Does the hot water heater scale inhibitor have to be used only on a hot water heater, or can it be used for any plumbing system?"
A. The "hot water" scale inhibitor can be used on most potable water plumbing systems. However, more water is typically used through cold water systems and the phosphate in the hot water scale inhibitor would be used up much more quickly. For cold water applications we suggest you consider the "cold water" scale inhibitor as it contains quite a bit more food grade phosphate crystals. The hot water heater scale inhibitor is designed to work with most hot water systems including boilers and tankless or tank-type (gas or electric) water heaters.
Q. "I'm hearing a lot about lead-free these days. What does that have to do with plumbing products and how does the new lead-free legislation affect me?"
A. Basically, the laws implemented Jan. 1st, 2014 require plumbing products that come in contact with drinking water to be "essentially lead free" (less than 0.25% weighted average). For further information about how the law determines what is "lead free", rules regarding which plumbing products must be "lead free", and who these laws will affect, please view our page.
