Frequently Asked Questions
Q. "I followed a link to this page looking for Zuvo brand water filters. Do you still offer them?"
A. Sorry, but we no longer wish to offer Zuvo brand products. Our goal is to offer top quality products, and we believe the dual stage, UV purification / filter (made in the USA) that we currently offer is simply the best you can buy for the money.
Q. "Is the UV light supposed to stay on all of the time? When I turn on my water filter warm to hot water comes out."
A. The manufacturer says the UV light is recommended to stay on at all times, as the UV light is what heats the water, and the water temperature should remain around 103 degrees. The water being heated is the only barrier for bacteria and without it bacteria would pass into the water supply. Once the unit is turned on, it should take about 2 minutes for the water to reach between 104-105 degrees, and the light will be on indicating the purification system is ready for use.
Q. "Can these uv filter systems be mounted underneath my sink?"
A. Yes, all you need is a mounting bracket for the unit, color coded tubing, and a stylish single hole faucet.
Q. "I just installed this awesome UV filter system and my water is cloudy/white, why?"
A. After you install a new filter (this is the case with any/all brands of filter cartridges) you should run it for a few minutes. Generally cloudy or white water indicates air in the line and this is natural and normal with a replacement of a cartridge. Air will enter in the housing, lines and cartridge. Just run the water for a few minutes and the cloudy conditions will go away (unless you have VERY cold water in which case it is the oxygen in the water that could be making the water look cloudy). It is always a good idea to run the water free flowing for a few minutes after installing any brand or type of new filter cartridge.
Q. "How long do I have to wait for my water to be purified?"
A. The delay between when you turn on your faucet to when the purification process finishes is a few seconds. The only "waiting" you need to do is allow time for the water to get from your faucet to the unit, and back out. The water does not need to sit in a sump for an extended period of time.
Q. "Do you offer any other UV water filters?"
A. Yes, we offer a countertop UV water filter system.
Q. "What is a micron rating?"
A. The average size of the openings between pieces of the filter media are represented in microns. For example, a 40-micron filter has larger openings than a 5-micron filter. Consequently, the 40-micron filter element will let larger particles pass through the filter than the 5-micron element.
As a general rule, the smaller micron rating for a filter is better, but as with most everything, there is a trade-off. Flow capability usually drops off as the micron rating gets smaller. To overcome this, low micron-rating filters must have larger elements to keep from sacrificing precious flow.
Q. "When should I change the carbon filter?"
A. The manufacturer recommends that you replace the carbon filter every 6 months (or about every 500 gallons) for peak performance. Carbon filters absorb chemicals like a sponge, and once saturated the carbon can no longer absorb any more chemicals and must be changed. Also if you have a noticeable drop in outlet flow or change in taste or odor, you should change your filter even if it is sooner than the recommended 6 months or 500 gallons.
