Frequently Asked Questions
Q. "How do you tell the difference between the old style and new style Ashfield 26 series?"
A. Price Pfister modified this model mostly along the waterway in compliance with California's AB1953 low lead legislation. So, if you purchased your Ashfield 26 series near when it was originally released (it was noted as "new" in the 2006 catalogs), you definitely have an "old style". If you purchased it within the last couple of years, you should have a "new style". If you purchased your Ashfield kitchen faucet between 2009 and 2011, you could have either style. To determine which style you have, Price Pfister recommends measuring the cartridge since the old and new style cartridges are distinctly different. "Old style" cartridges measure approximately 35mm in diameter, while "new style" cartridges measure approximately 25mm in diameter.
Q. "How do you remove the cartridge on the single handle control faucet?"
A. First, make sure your hot and cold water supplies are turned off. Take the handle off by unscrewing the set screw and pulling the handle straight up. Once the handle is removed you will need to remove the cap (also known as a bonnet nut) by unscrewing it counter clockwise. The cap can be very tight and difficult to unscrew and the use of a strap wrench can help you remove it without scratching or marring the finish. Now unscrew the plastic retainer nut. A 1-9/32" socket (available in the 5 Piece Socket Wrench Set) can be very helpful in removing the #931-900 retainer nut. After the retainer nut is removed, the cartridge can be pulled straight out. Once the cartridge is removed it is best to flush the lines before inserting the new cartridge.
Q. "What tools should I have before I begin installing my faucet?"
A. Some common tools are: basin wrench, adjustable wrench, faucet grease, PTFE tape, and flashlight. You may also need an allen wrench to remove the set screw from the handle.
Q. "Why do you show many part numbers, but you only show a few parts that can actually be purchased?"
A. Many of the part numbers we show have been discontinued and are no longer available. The parts that we show for purchase are the most commonly replaced parts for these faucets which are still available.
Q. "I just installed a new cartridge and the faucet is still leaking water out of the spout. Should I replace the spout?"
A. No, you will not need to replace the spout. If water is leaking out of the spout then water is leaking through the cartridge. Usually this is caused by some kind of debris or dirt in the hot or cold lines supplying water to the faucet. If the water supply lines are not flushed out prior to installing the cartridge then when the water is turned back on any dirt or debris will flow into the cartridge and could cause the cartridge not to close properly and cause a leak.
