Frequently Asked Questions
Q. "Do you carry any type of liquid drain cleaner?"
A. If you insist on a more aggressive drain cleaner you will need to buy it locally, as we do not recommend pouring unsafe, dangerous to your health (and sometimes your pipes), bad for the environment products, into your drain. We believe in the bacterial drain cleaners we offer, but they might not do the job that you expect and they certainly do not work instantly. They are intended primarily for regular drain maintenance. Also, shipping a liquid, potentially caustic product is not practical or safe per FedEx/UPS/USPS guidelines.
Q. "Do you carry any type of root killer?"
A. Root killers are a bandaid "fix" and we strongly discourage anyone from using them — which is why we do not offer root killer products. Drains and sewer lines are a source of water/food for roots, and plants will push through pipes the same way they will through concrete to get the nutrients from your drain/sewer line. If roots are in your drain or sewer it means that you have a break in your line, either from the plant pushing through or something else happened to cause a break that then allowed the plant to creep in. It plain just needs to be fixed.
Please recognize that for any root killer to be at all effective, the roots have to be at the bottom of the pipe and the water flow has to be high enough to carry the chemical to the roots, but slow enough to keep it there for a long time so the roots can absorb it. The roots then have to be pulled out or chopped up and removed/disposed of — but if you don't remove the tree/shrub/etc. from the area and then repair the pipe, the problem will keep happening.
Additionally, please note that in many areas of the country it is illegal to put copper sulfate and most other root killer ingredients into your drains, regardless of whether you have sewer lines or a septic system. Because of all of these reasons, we have chosen to not sell root killers as we don't believe they are effective in dealing with the "root" of the problem and don't like the potentially negative environmental impact they have.
Q. "What is a sewer snake?"
A. A sewer snake (not to be confused with a toilet or urinal snake, a jet drain cleaner, or camera inspection system) is a long cable that you can send down a drain to clear away clogs. Several different attachments can be used — depending on the nature of the clog — and they can range from a simple auger to a grease cutting blade, a side cutting blade or even a spear‐type blade which is used for going through the middle of the clog. If you intend to buy a motorized snake, you'll have a choice between a hand held model or a "drum auger." The drum auger is actually meant for use by a professional plumber; it's a heavy-duty piece of equipment and is generally more than what is needed by most homeowners. For home use, you can also buy a hand snake or a closet auger which is specifically-designed to clear clogs and obstructions from your toilet's plumbing, and is manually operated.