Frequently Asked Questions
Q. "I already have wall mounted grab bars in my home. What more can these do for me?"
A. While wall-mounted grab bars are helpful when you are near the wall, life does not always keep us near walls. The SuperPole Safety Island, unlike standard wall-mounted grab bars, can be installed nearly anywhere, as they connect from the floor to the ceiling. This is helpful by providing support precisely where it is needed. Having a SuperPole at the best point of use makes everyday tasks easier, making independent living more enjoyable, and reduces strain on the body. Additionally, the SuperPole has several add-ons available, so you can customize it for exactly what you or your loved ones' need.
Q. "It says mounting hardware isn't included. What kind of mounting hardware do I need for these products?"
A. The safety bars featured here should only be installed in areas where the mounting surface is structurally sound, and must be secured with fasteners appropriate to the structural material of the wall. Each fastener must have a retention force rating for the maximum weight capacity of the product you've chosen (see product specifications for this information). Inspect, or have inspected (and tighten if necessary) the screws on a monthly basis. If you are not equipped to undertake the outlined work we recommend that you have your product installed by a qualified contractor.
Q. "I noticed there are assistance levels on these products, can you tell me which number means what, etc.?"
A.The levels are....
Assistance Level 1: Minimal - I can stand up or transfer on my own, but need some support for safety. I may use a cane and/or a walker on occasion.
Assistance Level 2: Moderate - I require firm or solid support to be able to complete standing or transfers. I may use a cane and/or a walker on occasion. I occasionally use a scooter on days where I'm feeling a bit tired.
Assistance Level 3: Maximum - I am not able to perform standing and transferring without assistance. I require leaning & resting support. I depend on my walkers / wheelchair to get around.
Assistance Level 4: Powered Assistance - I require the use of a mechanical lift or powered device to safely perform transfers. I will apply most, if not all, of my body weight on the transfer aide. I use a wheelchair / scooter to get around.
Q. "Can I use a HealthCraft Product in the shower?"
A. The DependaBar is specifically intended for shower or bath installation, as it is installed on the wall, is fabricated from stainless steel, yet can be folded away when not in use.
Q. "How durable are the finishes/colors?"
A. The finishes are very durable. Powder-coat finishes are commonly used on outdoor drinking fountains and playground equipment as they are designed to stand up extremely well to frequent use, making them an excellent finish choice for grab bars and other assistive devices that see daily use. Chrome plating is also a very durable finish; it is the finish of choice for most commercial and public faucets, not only for its sleek beauty, but also for easy maintenance and durability. The brushed stainless is not a finish, rather it is the exposed stainless steel of the product with a nearly matte finish (similar to a "brushed" finish).
Q. "What causes mobility to become an issue?"
A. The causes of impaired mobility can range from body changes due to aging, to rehabilitation following an accident or stroke, to increased symptoms of conditions such as multiple sclerosis. Any sort of restricted movement can affect the activities of daily living, which may not only be frustrating, but can potentially make "normal" activities feel unsafe. The major goal of adding transfer bars and other assistive devices is to maintain functional ability, and ensure a safe environment, no matter the cause of the decreased mobility.
