Pedro
Pedro came to PlumbingSupply Group in 2002 and like most of those before him, started out on our Order Fulfillment Team. He is now our Senior Purchasing Agent. He does a wonderful job as he takes pride in monitoring our ever-changing inventory levels and ensuring that our Purchasing Agents are aware of low numbers, special pricing and various vendor purchasing requirements. Due to Pedro's thoroughness and ability to stay on top a never ending task, we normally have 98% of all items stocked and ready to ship the same day the order is placed.
Pedro is not only an asset to the company but a respected peer as well. He is extremely conscientious of his co-workers and is always ready with an inspirational word and smile to brighten someone's rough day. When Pedro is in the office, you are sure to be greeted with a cheery "Good Morning!".
When not at work, Pedro enjoys watching his three children, Luis, Alexia and Isabel, grow and learn as they enjoy life. Pedro says, "It's awesome!". He loves to sit in the shade and read while on his lunch hour and also enjoys finding the unity in all things. To Pedro, every day is a new and exciting day to learn more about the "self" as we are all ever changing beings.
Here are some nice comments that our customers wrote about Pedro:
"Awesome telephone customer service from Pedro. He tracked down the order I had placed earlier online, confirmed that the product was in stock, and couldn't have been more pleasant and helpful along the way."
- Cindy Cox, Houston, Texas 77095-2607
"Pedro was very helpful on my first order."
- Lynne Essig, Egg Harbor Township, New Jersey 08234-9676
Laurel
Laurel began as a Customer Service Specialist, and with her excellent communication skills and her ability to retain information, she quickly became a very versatile and valuable employee.
Currently Laurel is our exceptional Customer Care Supervisor, providing customers with the care and attention they deserve. Throughout her PlumbingSupply career, she has helped where ever needed, be it the Web Development Department, researching cutting-edge plumbing technology and establishing business relationships with new and existing vendors.
When not expanding her own knowledge of the plumbing world, Laurel likes to spend her time with her family and friends. She is always reading a book and enjoys spending time outdoors and making jewelry.
Here are some nice comments our customers had to say about Laurel:
"Laurel was great to communicate with, very helpful."
- Bob Messina, Frisco, Texas 75034
"When I first began to use your site, it wasn't working properly, so I called and spoke with Laurel. She was great. She answered all my questions, emailed me immediately with the pricing and let me know that the site was fixed."
- Kathryn Comstock, Santa Rosa, California 95404
"Laurel was great. She was quickly able to find out about/get two things not listed on your website and saved my customer a few dollars in the process. It was easier to order these parts from CA than from the local supply houses here."
- Canio Codella, Apex, North Carolina 27539
"Laurel, I want to thank you for your efforts in assisting with finding matching escutcheons. Your company is truly a pleasure to work with."
- Nancy Herman, Kings Park, New York 11754-5032
"Laurel, thank you for your help on the phone today. Your patience and willingness to help me is commendable. Thank you also for the follow up..."
- Attys Kittles, Douglasville, Georgia 30135-7316
"Thank you so much for going the extra mile to make our order complete... We will definitely visit your business again!"
- Joel and Simone Baker, Highland Village, Texas 75077-8617
"...I had a phone conversation with Laurel about which valve to buy, since there are numerous options for the toilets I was working with, and I was VERY impressed with her knowledge on the subject. I mean, really, really, impressed. She has great customer service skills and deserves a raise!! Next time I need something from your company, I'm just going to call her before ordering, because both times now I've had to talk to someone after I placed an order and had them change it for anyway, after discussing the parts and their applications."
- Ken Power, Montrose, California 91020-1407
"I just called with questions about some Valley brand replacement parts. Laurel assisted me and was terrific. She knew her stuff and was as pleasant as could be. I felt like she actually wanted to help me find what I needed (I've been looking locally for quite some time with many frustrations). Anyway, two thumbs up for Laurel!"
- Griff Hughes, Branson, Missouri 65616
Mr. Paek received a broken toilet trip lever and called our Customer Service Department: "Talked to Laurel this morning and explained the issue to her. She was cordial and her professional attitude shows she knew how to handle the matter. Thank you all and special thanks to Laurel."
- Yong Paek, Gold River, California 95670-8308
