Rick

Rick is one of those employees that knows something about everything. Not only is he a plumbing expert, but is also amazing at multi-tasking and organizing as well. This is required to process the thousands of orders we ship out every month and the reason that Rick oversees many of our internal procedures.

Rick knows all aspects of our Customer Service Department and day to day operations and was our first official Customer Service Representative. Most of our Customer Service procedures were written and set in place due to his experience and drive for customer satisfaction. It is this drive and dedication to excellence that has lead us to make the obvious choice of naming him as our first official CFO. Rick is still involved with the day to day operations of our Customer Service Department, and if there is a problem with your order, you can be sure that Rick is on top of the situation. We are very lucky to have such a conscientious person as a member of our company, as he truly wishes to provide you with - and ensure that you get - 100% customer satisfaction. As you can tell from the pictures below, Rick's priority is his family.

Rick & Family - 2011

Rick & Family - 2003

Rick & Family - 2009

Here are some nice comments that our customers had to say about Rick:

"I would like to praise Rick in the sales department. He was extremely helpful when I didn't know exactly what I needed. Then when I found out I had made a mistake in my order, he went to the extra effort to cancel the wrong order. That effort saved me from buying an unusable item that was not inexpensive. He also helped me place the correct order with the same enthusiasm as the first one. This type of kindness, consideration and dedication is the kind of service that brings people back. Thank you Rick. You're wonderful and an asset to your company."
- M. Allison Skillman, San Diego, California 92105-5419

"Rick, ....Your personal attention is nothing short of excellent...Thanks again."
- Gregory Fanelli, Victoria, Texas 77905-3236

"Rick was very quick in answering my questions."
- Gary Mello, Orlando, Florida 32819

"Hello Rick, ...Thanks again for great customer support...later.....Rick was very responsive - not common these days!"
- Sonia Curtice, Sunnyvale, California 94089-5896

"I will use your company again because I appreciate the customer service I have received....Be sure to give Rick the credit due him for all his attention to this matter!"
- Jeannine Fancher, San Antonio, Texas 78209-6820

"Rick, Thanks so much for the great service!"
- Dave Portocarrero, Hampont Bays, New York 11946-1130

"Rick, ...It is refreshing to have people like you who are truly concerned for the needs of the customer....Thank you."
- Jim Boyle, San Diego, California 92117-4410

"I just wanted to send you a big thank you and compliment you on your service. The tank lid arrived yesterday and is perfect in every way! It looks like new, fits exactly and has the perfect color too!! I am very grateful."
- Stefanie Walker Arlington, Virginia 22207-4959

"I would like to praise Rick in the sales department. He was extremely helpful when I didn't know exactly what I needed. Then when I found out I had made a mistake in my order, he went to the extra effort to cancel the wrong order. That effort saved me from buying an unusable item that was not inexpensive. He also helped me place the correct order with the same enthusiasm as the first one. This type of kindness, consideration and dedication is the kind of service that brings people back.
Thank you Rick. You're wonderful and an asset to your company."
- M. Allison Skillman, San Diego, California 92105-5419

"Rick, ....Your personal attention is nothing short of excellent...Thanks again."
- Gregory Fanelli, Victoria, Texas 77905-3236

"Hello Rick, ...Thanks again for great customer support...Rick was very responsive - not common these days!"
- Sonia Curtice, Sunnyvale, California 94089-5896

"Thanks so much for the great service!"
- Dave Portocarrero, Hampont Bays, New York 11946-1130

"Rick, ...It is refreshing to have people like you who are truly concerned for the needs of the customer....Thank you."
- Jim Boyle, San Diego, California 92117-4410